Sayed Ahmed Sayed
Restaurant General Manager
Kuwait
Summary
Results-driven Restaurant General Manager with progressive leadership experience
at Americana (KFC),24 years overseeing large-scale operations, financial performance, and team development. Skilled in driving profitability, enhancing customer satisfaction, and implementing operational excellence across all levels of restaurant management. Seeking to leverage proven expertise in leadership, sales growth, and service quality to contribute to a dynamic and growth-oriented organization.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Restaurant General Manager
Americana Restaurant Management Company, Kuwait
Kuwait City, Kuwait (Remote)
05.2008 - 02.2024
- - Oversee overall restaurant operations, ensuring efficiency and service excellence.
- - Lead and motivate a team of 35+ staff, enhancing productivity, and reducing turnover.
- .- Manage P&L, budgets, and sales strategies to drive profitability
- .- Implement strict quality and hygiene standards in compliance with company policies.
- - Optimize inventory management systems to minimize waste and control costs.
- - Develop customer-focused initiatives to boost satisfaction and brand loyalty
Assistant Manager
Americana (KFC) , Kuwait
Kuwait City, Kuwait
02.2006 - 03.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- - Coordinated cross-functional teams to ensure compliance with safety and quality standards
- .Managed scheduling, payroll, and resource allocation for optimal efficiency.
Shift Supervisor (SSV)
- KFC , Kuwait
Kuwait City, Kuwait
06.2004 - 09.2006
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- - Monitored KPIs, staff performance, and sales targets on each shift.
Cashier
KFC , Kuwait
Kuwait City, Kuwait
05.2002 - 10.2004
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Diploma in Journalism And Mass Communication
Cairo, Egypt 04.2001 -
Skills
Team Leadership
Staff Training & Development
Customer Service Excellence
Operations Management
P&L Management
Budgeting & Cost Control
Sales Growth Strategies
Upselling & Promotions
Inventory Management
Quality & Hygiene Standards
Performance Coaching
Shift Management
KPI Monitoring
Scheduling & Payroll
Conflict Resolution
Process Optimization
Delivery & Logistics Coordination
Customer Feedback Analysis
Relationship Building
Market Research
Sales Reporting & Analysis
Problem Solving
Time Management
Communication Skills
PERSONAL DETAILS
Nationality : Egyptian
Date of Birth :04/06/1981
Marital status : Married
Visa Status : Article 18
COMPUTER SKILLS
Microsoft Windows
Microsoft Office Word
, Excel & Power Point
Outlook
Timeline
Restaurant General Manager
Americana Restaurant Management Company, Kuwait
05.2008 - 02.2024
Assistant Manager
Americana (KFC) , Kuwait
02.2006 - 03.2008
Shift Supervisor (SSV)
- KFC , Kuwait
06.2004 - 09.2006
Cashier
KFC , Kuwait
05.2002 - 10.2004
High School Diploma -
Diploma in Journalism And Mass Communication
04.2001 -