Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
COMPUTER SKILLS
Timeline
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Sayed Ahmed Sayed

Sayed Ahmed Sayed

Restaurant General Manager
Kuwait

Summary

Results-driven Restaurant General Manager with progressive leadership experience

at Americana (KFC),24 years overseeing large-scale operations, financial performance, and team development. Skilled in driving profitability, enhancing customer satisfaction, and implementing operational excellence across all levels of restaurant management. Seeking to leverage proven expertise in leadership, sales growth, and service quality to contribute to a dynamic and growth-oriented organization.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Restaurant General Manager

Americana Restaurant Management Company, Kuwait
05.2008 - 02.2024
  • - Oversee overall restaurant operations, ensuring efficiency and service excellence.
  • - Lead and motivate a team of 35+ staff, enhancing productivity, and reducing turnover.
  • .- Manage P&L, budgets, and sales strategies to drive profitability
  • .- Implement strict quality and hygiene standards in compliance with company policies.
  • - Optimize inventory management systems to minimize waste and control costs.
  • - Develop customer-focused initiatives to boost satisfaction and brand loyalty

Assistant Manager

Americana (KFC) , Kuwait
02.2006 - 03.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • - Coordinated cross-functional teams to ensure compliance with safety and quality standards
  • .Managed scheduling, payroll, and resource allocation for optimal efficiency.

Shift Supervisor (SSV)

- KFC , Kuwait
06.2004 - 09.2006
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • - Monitored KPIs, staff performance, and sales targets on each shift.

Cashier

KFC , Kuwait
05.2002 - 10.2004
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Diploma in Journalism And Mass Communication
Cairo, Egypt
04.2001 -

Skills

Team Leadership

PERSONAL DETAILS

Nationality           :  Egyptian

  Date of Birth        :04/06/1981

 Marital status      : Married 

 Visa Status           : Article 18

COMPUTER SKILLS

Microsoft Windows

  Microsoft Office Word 

, Excel & Power Point 

 Outlook

Timeline

Restaurant General Manager

Americana Restaurant Management Company, Kuwait
05.2008 - 02.2024

Assistant Manager

Americana (KFC) , Kuwait
02.2006 - 03.2008

Shift Supervisor (SSV)

- KFC , Kuwait
06.2004 - 09.2006

Cashier

KFC , Kuwait
05.2002 - 10.2004

High School Diploma -

Diploma in Journalism And Mass Communication
04.2001 -

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Sayed Ahmed SayedRestaurant General Manager