Seedra Mahboob

Supports the sales team by managing customer inquiries, preparing quotes, coordinating logistics,

and ensuring smooth operation for both import and export shipments. This role also involves building and maintaining customer relationships,

communicating with internal teams and external providers, and assisting with sales and marketing activities.

• Managed inbound customer inquiries, providing accurate information and resolving issues to enhance overall customer satisfaction.
• Utilized CRM software to log customer interactions and track issue resolution progress, ensuring timely follow-up and closure of cases.
• Developed proficiency in product knowledge and service offerings, enabling effective communication with customers and addressing their needs efficiently.
• Trained new staff on call handling protocols and customer service standards, promoting best practices within the team.
• Handled escalated calls with professionalism, employing active listening techniques to de-escalate situations and provide appropriate solutions.
• Conducted quality assurance reviews of recorded calls to assess compliance with company guidelines and identify areas for improvement in service delivery.
• Collaborated with cross-functional teams to provide feedback on customer trends and common issues, contributing to process enhancements in service operations.
• Participated in regular team meetings to discuss performance metrics, share insights on challenges faced, and strategize on improving overall efficiency in call handling processes.