Sekhar Babu Gutala
Coffee Maker,
Al Shamiya,Kuwait
Summary
Driven professional with a track record of enhancing customer satisfaction and sales at Store Handled through expert beverage preparation and exceptional service. Skilled in espresso machine operation and soft selling, adept at resolving conflicts and fostering relationships, significantly improving the customer experience.
Overview
8
8
years of professional experience
Work History
Barista, Coffee & Customer Service
Store Handled
04.2024 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Store Manager of Operations
Store Manger
08.2016 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science -
Junior Collehe
India ,draksharamam 04.2001 -
Skills
Beverage Preparation
Languages
English,Hindi,Telugu, English
Native language
Timeline
Barista, Coffee & Customer Service
Store Handled
04.2024 - Current
Store Manager of Operations
Store Manger
08.2016 - Current
Bachelor of Science -
Junior Collehe
04.2001 -
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