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SHADRACK LEMASHON SOLOMON
Restaurant Manager
Kuwait City,Kuwait
Summary
To excel within my professional working environment in an organization committed to excellence using my vast knowledge and experience in corporate matters to enhance the growth and profitability of an organization, thus giving me the opportunity to exploit my knowledge and skills to full potential.
Overview
7
7
years of professional experience
3
3
Language
Work History
RESTAURANT MANAGER
AL THIQA GROUP OF COMPANIES
Kuwait City, Kuwait
10.2020 - Current
- Manage Restaurant business plan
- Manage profit and loss
- Inventory and wastage control
- Create Staff schedule and attendance
- Analyze and compile Sales reports
- Training new staff
- Ensuring standards are exceeded and maintained
- Coming up with new beverages and food ideas
- Ensuring smooth running of work and daily programs
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assistant Restaurant Supervisor
AL THIQA GROUP OF COMPANIES
Kuwait City, Kuwait
09.2019 - 09.2020
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Maintained accurate records of sales, labor and other costs.
WAITER
INTERCONTINENTAL HOTEL
Nairobi City, Kenya
03.2017 - 07.2019
- Providing a warm welcome for customers
- Receive food & drink orders & serve customer requests to the standards required
- Serving dishes to customers at tables
- Learning the names of & building relationships with regular customers
- Ensure timely delivery of all food & beverage items to customers
- Understand menu content and keeping up to date with any menu changes
- Making recommendations from the menu if requested
- Answer guest queries in a polite and helpful manner
- Clearing cutlery and dishes away from tables
- Passing food orders through to the kitchen staff promptly
- Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery
- Full product knowledge of all menu items and hotel facilities and services
- Check on customers asking if they are enjoying their meals and service
- Ensuring the food service area is left clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests.
WAITER
NAROK HOTEL
Narok City, Kenya
01.2016 - 02.2017
- Responsibilities
- Ensure timely delivery of all food & beverage items to customers
- Understand menu content and keeping up to date with any menu changes
- Making recommendations from the menu if requested
- Answer guest queries in a polite and helpful manner
- Clearing cutlery and dishes away from tables
- Passing food orders through to the kitchen staff promptly
- Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery
- Full product knowledge of all menu items and hotel facilities and services
- Check on customers asking if they are enjoying their meals and service
- Ensuring the food service area is left clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests
- Looking after guests with special needs i.e
- Dietary requirements, allergies
Education
Bachelor of Laws - undefined
Mount Kenya Parklands Law
01.2014 - 1 2017
International English Language Testing System - undefined
British Council
01.2013 - 1 2014
Certificate in Computer Applications - undefined
The Kenya Institute of Management
01.2013 - 1 2013
Kenya Certificate of Secondary Education - undefined
Njoro Boys High School
01.2009 - 1 2012
Kenya Certificate of Primary Education - undefined
St. Peter’s Academy
01.2001 - 1 2008
Skills
Marketing and advertising
Cost-controls
Conflict resolution techniques
Operations management
Inventory control and record keeping
Recipes and menu planning
Point of Sale (POS) system operation
Staff Management
Interests
Swimming
Travelling
Timeline
RESTAURANT MANAGER
AL THIQA GROUP OF COMPANIES
10.2020 - Current
Assistant Restaurant Supervisor
AL THIQA GROUP OF COMPANIES
09.2019 - 09.2020
WAITER
INTERCONTINENTAL HOTEL
03.2017 - 07.2019
WAITER
NAROK HOTEL
01.2016 - 02.2017
Bachelor of Laws - undefined
Mount Kenya Parklands Law
01.2014 - 1 2017
International English Language Testing System - undefined
British Council
01.2013 - 1 2014
Certificate in Computer Applications - undefined
The Kenya Institute of Management
01.2013 - 1 2013
Kenya Certificate of Secondary Education - undefined
Njoro Boys High School
01.2009 - 1 2012
Kenya Certificate of Primary Education - undefined
St. Peter’s Academy
01.2001 - 1 2008