SHAFEEQ ALI KP
Salmiya
Summary
Experienced shift supervisor bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Al Sayer Franchising Co.
01.2019 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Prepared and packaged orders with precise presentation skills.
- Completed opening and closing checklists to create welcoming store environment.
Tour Manager
Terra Holidays & Travels
09.2017 - 04.2018
- Set targets for seasonal holiday and tour sales to achieve revenue goals.
- Actioned customer feedback to improve tour and holiday offerings.
- Coordinated cost-effective transportation and car hire for package holidays.
- Produced physical and online brochures showcasing tour package information.
Tour Coordinator
Alhind Tours & Travels Pvt.Ltd
03.2015 - 06.2016
- Marketed holidays and tours through travel agents and online booking sites.
- Designed bespoke holiday packages to exact customer budget and resort requirements.
- Advised customers on specific visa and passport requirements.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Education
IATA UFTTA - Foundation in Travel and Tourism
Alhind Academy
Calicut03.2015
Diploma in Aviation Studies - Travel and Tourism
Alhind Academy
Calicut03.2015
CRS(Galileo, Abacus and Amadeus - Flight Booking
Alhind Academy
Calicut03.2015
Skills
- Inventory management
- MS office
- Product knowledge
- Cash handling
Timeline
Shift Supervisor
Al Sayer Franchising Co.
01.2019 - Current
Tour Manager
Terra Holidays & Travels
09.2017 - 04.2018
Tour Coordinator
Alhind Tours & Travels Pvt.Ltd
03.2015 - 06.2016
IATA UFTTA - Foundation in Travel and Tourism
Alhind Academy
Diploma in Aviation Studies - Travel and Tourism
Alhind Academy
CRS(Galileo, Abacus and Amadeus - Flight Booking
Alhind Academy
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