SHAHD HAMADA

Passionate HR leader with a focus on creating a positive organizational culture, fostering employee development, and driving business results. As an accomplished HR Leader with over 15 years of experience, I have a robust background in payroll and benefits administration, onboarding, performance management, recruitment, employee relations, and exit management across diverse sectors including retail, F&B, FMCG, recruitment, and consulting. My expertise is bolstered by a PHRI Certificate and a degree in Business Management with a focus on Cost Accounting, which equips me with a keen understanding of the financial implications of HR functions and the ability to develop and implement strategies that balance cost-effectiveness with employee satisfaction. I have a proven track record of adding value through process improvement, team mentoring, and effective management of HR functions from recruitment and onboarding to payroll, benefits administration, performance management, training and development, and exit management. My experience includes working with leading companies renowned for their exceptional work cultures and high standards, as accredited by international agencies. A strategic thinker with a data-driven approach to decision-making, I am adept at identifying and addressing critical risk areas within HR operations. My background in HR operations, organizational development, and HR analytics positions me well to excel as a Human Resources Manager, where I am committed to driving success and fostering a positive organizational environment.

• Organizational Restructuring: Spearheaded a comprehensive organizational restructuring, focusing on cost-efficiency and streamlined operations.
• Employee Engagement: Conducted employee surveys to enhance workplace satisfaction and acquisition, leading to the company being recognized as a 'Great Place to Work.'
• Incentive Programs: Designed and implemented a cost-effective incentive scheme that significantly boosted employee motivation and engagement.
• Training Materials: Developed bilingual training materials to support the professional growth of diverse employees.
• Compensation Management: Created a detailed salary scale and job descriptions for over 2000 employees, ensuring accurate compensation and role clarity.
• Standard Operating Procedures (SOPs): Drafted and finalized SOPs and performance appraisals, standardizing operational processes and performance evaluations.
• Payroll System Optimization: Customized and refined the payroll system to align with the current employee structure, enhancing payroll efficiency.
• Strategic Support: Assisted senior management and board members in budget setting and strategic planning to align financial goals with organizational objectives.
• ERP Implementation: Led the successful implementation of Odoo and SAP for over 1000 employees, improving operational efficiency and data management.
• Productivity Optimization: Conducted optimization exercises based on net profit analysis, resulting in increased productivity and operational efficiency.
• Insurance Analysis: Achieved a 50% reduction in insurance loss/profit analysis, enhancing financial stability and risk management.
• Authority Matrix Development: Developed and implemented an authority matrix to manage various management scenarios effectively.
• Consultancy: Provided expert consultation on risk management, sales optimization, and productivity matrices for over 1000 employees.
• Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
• Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
• Streamlined compliance processes by implementing efficient monitoring systems and tools.
• Enhanced overall business operations by continuously improving policies,procedures, and controls related to compliance requirements.
• Maintained effective working relationships with regulatory authorities, suppliers and customers.
• Prepared records and data for regular audits.
• Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
• Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization’s operations.
• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
• Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
• Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
• Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
• Negotiated competitive compensation packages, ensuring market competitiveness and employee satisfaction.
• Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Reduced turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
• Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
• Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
• Collaborated with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
• Championed diversity and inclusion efforts, fostering a more inclusive workplace environment.
• Evaluated training needs across the organization, developing customized learning plans to address skill gaps or competency deficiencies.
• Oversaw benefits administration, optimizing offerings while controlling overall costs.
• Structured compensation and benefits according to market conditions and budget demands.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.