Shahed Syed
Dubai
Summary
Dynamic and results-oriented with a proven track record of 12 years in healthcare management. Strategic Leader with a focus on operational excellence, process optimization, and team collaboration. Experienced in driving organizational growth, enhancing patient care, and ensure compliance with standards. Experience in merger, joint ventures and franchise associations. 8 years of experience in Genpact (GE Capital earlier) in operation excellence,transition, outsourcing, business processes, debt collection & logistics management. 1-year onsite project assignment in 2006 with Penske Logistics in Cleveland, OH, USA. Adept at building high-performance teams and fostering a culture of innovation. Seeking to contribute leadership and expertise to a progressive in healthcare and non-healthcare organizations.
Overview
21
21
years of professional experience
Work History
Chief Opertating Officer
Cocoona Clinics and Med Art Surgery Centre
08.2019 - Current
- Led overall strategic direction and operational management of the Clinics and day surgery centre.
- Expanded a single clinic into multiple location across UAE and India.
- Implemented initiatives to enhance patient satisfaction, resulting in a 20%
improvement. - Oversaw the expansion of healthcare services, adding new specialties and increasing patient capacity, onboarding celebrity and international doctors.
- Implemented JCIA and QUAD accreditation to raise patient safety and quality standards in the clinical practice.
- Expert in Aesthetic category with cosmetic surgical and non-surgical solutions and
other Multi speciality clinics. - Budgeting, EBITDA and profitability analysis.
- Collaborated with medical staff, administrators, and support teams to ensure quality patient care.
- Spearheaded technology adoption, implementing electronic health records (EHR) for improved efficiency.
- Successfully managed investor relations and played a key role in the business's
valuation. Expansion in franchise model, JV and MnA. - Fund raising and merger collaborations.
- Managed Medical education and trainings by establishing Cocoona Aesthetic Academy
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided leadership for continual management and employee training initiatives.
- Oversaw staff and sub-contractor performance review assessments.
- Prepared documents for internal and external audits.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Allocated resources to planned programs according to business objectives.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Head of Operations
Cocoona Clinics and Day Care
08.2016 - 07.2019
- Directed day-to-day operations, including facility management, staff scheduling, and resource allocation.
- Implemented performance improvement programs resulting in a 15% reduction in patient wait times.
- Led the implementation of a hospital-wide quality improvement plan, enhancing patient safety.
- Medical Tourism
- International Roadshows across Africa and India to promote medical tourism to Dubai
- Collaborated with the finance department to optimize budgeting and control operational costs.
- Managed the hospital's compliance with healthcare regulations and standards.
- Successfully led the hospital through a Joint Commission accreditation process
Marketing Manager
Cocoona Clinics and Day Care
08.2012 - 07.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- International Medical Tourism and affiliation with the DHA.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Conducted market research to identify new opportunities and target markets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Improved website visibility through development and implementation of SEO strategies.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Manager Operations - Logistics Management
Genpact India Pvt Ltd
03.2010 - 11.2011
- Managed billing and freight payment vertical for Penske Logistics (USA, Europe &
Mexico). - Ensured on-time and accurate billing, including cost-plus, fixed-variable, and mark-up
- Led remote transition of Mexico billing with 8 FTEs from Juarez, MX to Hyderabad, India.
- Received Individual Excellence awards under the Manager category for people
management, process excellence, and business impact. - Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Assistant Manager - Order Management & Shipment Tr
Genpact India Pvt Ltd
04.2008 - 02.2010
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured accurate order entry and processing within specified timelines.
- Managed 24/7 shipment tracking process, ensuring on-time pick-up and delivery for
Penske Logistics, USA. - Effectively communicated with plant/supplier/LCM to prevent transportation failures.
Process Developer
Genpact India Pvt Ltd
01.2006 - 12.2006
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Part of SOL ID batch in a transition assignment for Penske Logistics, USA, GM LLP
Carrier Operations. - Documented processes conducted onsite and offshore training, and monitored the
process. - Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Followed implementation of new processes, collaborated with stakeholders, and tracked progress.
- Authored onboarding documentation to introduce new employees to business processes.
- Received and reviewed incoming documents and materials.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
Process Associate
Genpact India Pvt Ltd
10.2003 - 12.2005
- Identified and resolved process issues to drive optimal workflow and business growth.
- Handled escalation calls and provided solutions to end customers.
- Published weekly and monthly dashboards on overall performance and collection
efficiency. - Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
MBA - Accounting And Finance
Osmania University
Shadan School Of Management11.2004
Bachelor of Science - Computer Application
Osmania University
Rishi Degree College07.2001
Skills
- Healthcare Operations Management
- Strategic Planning and Leadership
- Process Optimization and Efficiency
- Team Building and Leadership Development
- Healthcare Accreditations and Compliance
- Financial Management and Budgeting
- Patient Care Improvement
- Technology Integration and EHR Implementation
- Lean Six Sigma Principles
- Data Analysis
- Business Expansion
- People Management and Team Building
- Logistics Domain Knowledge
- Customer Relationship Management,
- Mentoring, Coaching, and Motivational Skills
- Transition and Project Management
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- Society of Human Resource Management
- American Medical Informatics Association
Languages
Hindi
Native language
English
Proficient
C2
Telugu
Advanced
C1
Urdu
Upper intermediate
B2
Timeline
Chief Opertating Officer
Cocoona Clinics and Med Art Surgery Centre
08.2019 - Current
Head of Operations
Cocoona Clinics and Day Care
08.2016 - 07.2019
Marketing Manager
Cocoona Clinics and Day Care
08.2012 - 07.2016
Manager Operations - Logistics Management
Genpact India Pvt Ltd
03.2010 - 11.2011
Assistant Manager - Order Management & Shipment Tr
Genpact India Pvt Ltd
04.2008 - 02.2010
Process Developer
Genpact India Pvt Ltd
01.2006 - 12.2006
Process Associate
Genpact India Pvt Ltd
10.2003 - 12.2005
MBA - Accounting And Finance
Osmania University
Bachelor of Science - Computer Application
Osmania University
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