SHAHIN KM
Thrissur
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Reservation & Ticketing with Customer Service position. Ready to help team to achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
4050
4050
years of post-secondary education
3
3
Languages
Work History
Reservation & Ticketing Trainee
Travellersplanets
01.2023 - 07.2023
- Worked with Amadeus Reservation System.
- Well versed with advanced fare calculation and pricing.
- Discussed client requirements and advise on suitable options.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Streamlined booking processes, reducing errors and improving efficiency.
- Utilized reservation software to quickly access traveler information and make necessary adjustments to bookings.
- Sold, printed, and issued tickets to guests.
- Increased repeat business by building rapport with customers and providing exceptional service.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Promoted positive passenger experiences during irregular operations by assisting stranded travelers with rebooking options or hotel accommodations when necessary.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
Front Desk Customer Service Representative
Seashore Residency
09.2019 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Education
Diploma - Travel and tourism consultant
IATA
Bachelor of Vocational Tourism and Hospitality Management -
Calicut University
V.H.S.E. - Travel and Tourism
Kerala State Education Board
01.2018 - 01.2020
S.S.L.C. - undefined
Central Board of Secondary Education
Skills
Problem-solving
Decision-making
Team collaboration
Critical thinking
Adaptability and flexibility
Time management
Can do attitude
Ability to work under Pressure
Active listening
Public Relations
Leadership Skill
Effective Communication
Personal Information
- Father's Name: Mohammad Nazar K.A.
- Date of Birth: 01/05/02
- Gender: Male
- Nationality: Indian
- Marital Status: Single
References
Mr. Muhamed Saleem K.K., Principal of Akbar Academy, Kodungallur, Thrissur
Disclaimer
Hereby declare that the details are given above are true to my knowledge and also I assure you that I will render my service in your organization to the best of my ability.
Timeline
Reservation & Ticketing Trainee
Travellersplanets
01.2023 - 07.2023
Front Desk Customer Service Representative
Seashore Residency
09.2019 - 03.2020
V.H.S.E. - Travel and Tourism
Kerala State Education Board
01.2018 - 01.2020
S.S.L.C. - undefined
Central Board of Secondary Education
Diploma - Travel and tourism consultant
IATA
Bachelor of Vocational Tourism and Hospitality Management -
Calicut University