Shana Bijumon
Brooklyn
Summary
Enthusiastic and reliable professional with expertise in developing individualized treatment plans and delivering effective behavioral therapy. Core competencies include emergency response, conflict resolution, and enhancing client care through strong communication and team collaboration. Achievements include significantly improving client satisfaction metrics by fostering positive outcomes. Committed to leveraging advanced information technology and social media skills to further enhance therapeutic practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
Wellness Counseling Services, LCSW, PLLC
Brooklyn
05.2024 - 11.2024
- Collaborated with licensed therapists and healthcare providers to coordinate and deliver comprehensive care plans tailored to clients' individual needs.
- Shadowed and assisted therapists during therapy sessions, observing therapeutic techniques and client interactions to deepen understanding of effective counseling strategies.
- Supported mental health professionals in performing clinical assessments, contributing to the development and refinement of client treatment plans.
- Prepared and maintained detailed treatment records and reports, ensuring accuracy and confidentiality in compliance with professional standards.
- Gained hands-on experience with diverse client populations, enhancing cultural competence and ability to address a wide range of mental health challenges, including anxiety, trauma, and adjustment issues.
- Developed skills in active listening, client rapport-building, and utilizing evidence-based approaches like Cognitive Behavioral Therapy (CBT).
- Assisted with administrative tasks such as scheduling, case management, and follow-up communication to ensure seamless client care.
Customer Service Specialist
Q8 Karting
10.2022 - 01.2023
- Managed front desk operations at Q8 Karting
- Assisted with booking and reservations for customers
- Provided personalized customer assistance to enhance the experience
- Processed payments accurately and efficiently
- Enforced safety protocols to ensure customer safety
- Addressed customer feedback promptly and professionally
- Collaborated with team members to maintain a positive work environment
- Supported promotional activities to increase customer engagement
- Focused on delivering outstanding service to contribute to customer satisfaction and overall success of the facility
ABA Intern
Fawzia Sultan Healthcare Network
Hawally
02.2022 - 06.2022
- Delivered ABA-based assistance to Registered Behavioral Technicians at Fawzia Sultan Healthcare Network, focusing on children with speech problems and autism
- Conducted group activities using discrete trial training (DTT) and naturalistic teaching approaches to address speech and communication goals
- Utilized picture exchange communication system (PECS) and augmentative and alternative communication (AAC) devices
- Implemented functional communication training (FCT) to reduce challenging behaviors and promote alternative communication methods
- Collaborated with speech-language pathologists to develop individualized treatment plans
- Used visual supports, social stories, and video modeling to reinforce communication skills and promote generalization
Front Desk and Emergency Student Assistant
American University of Kuwait
10.2021 - 06.2022
- Compiled information, modeled data, and generated reports to support research presentations
- Performed basic clerical duties
- Accepted meeting requests and scheduled appointments to manage calendars
- Requisitioned and maintained stock levels of required learning support materials and consumable goods
- Handled emergency situations effectively to ensure the safety and well-being of students and staff
- Helped with student needs assessment by monitoring student comprehension and assisting struggling students
Education
M.Sc - Mental Health Counseling
Long Island Univerity
Brooklyn07-2025
Bachelor of Arts - Social and Behavioral Sciences
American University of Kuwait
Kuwait06.2022
Skills
- Behavioral Therapy
- Report preparation
- Research assistance
- Emergency Response
- Individualized Treatment Planning
- Conflict Resolution
- ABA Techniques
- Communication Skills
- Team Collaboration
- Problem Solving
Certification
Behavioral Therapy, 07/01/22
Languages
- English
- Malayalam
- Hindi
- Tamil
- Arabic
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Arabic
Beginner
A1
Telugu
Beginner (A1)
A1
Timeline
Intern
Wellness Counseling Services, LCSW, PLLC
05.2024 - 11.2024
Customer Service Specialist
Q8 Karting
10.2022 - 01.2023
ABA Intern
Fawzia Sultan Healthcare Network
02.2022 - 06.2022
Front Desk and Emergency Student Assistant
American University of Kuwait
10.2021 - 06.2022
Behavioral Therapy, 07/01/22
M.Sc - Mental Health Counseling
Long Island Univerity
Bachelor of Arts - Social and Behavioral Sciences
American University of Kuwait
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