Auto Cadd 2D
SHANAVAS HANEEFA
Cashier,Receptionist, Call Center Executive And Sales Associate
Salmiya,Hawally
Summary
Punctual and honest cashier with solid background in store environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Cashier
Brands For Less
Shuwaik
02.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Tallied cash drawer at beginning and end of each work shift.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new team members on sales software system operation.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Created price tags and merchandise signs.
Cashier
City Centre Hypermarket
Salmiya
09.2017 - 01.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Hollywood
Adoor/Kerala
10.2016 - 09.2017
- Answered customer questions about sizing, accessories and merchandise care.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
- Solved customer challenges by offering relevant products and services.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed product returns and assisted customers with other selections.
Receptionist
Bushra Al Khair
Muscat
09.2014 - 07.2016
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Screened visitors and issued badges to maintain safety and security.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
Cashier
Indus Motors Pvt.Ltd
Adoor/Kerala
04.2012 - 07.2013
- Tallied cash drawer at beginning and end of each work shift.
- Reviewed new promotions and monitored price changes.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer refunds and exchanges according to established guidelines.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
Call Center Executive
Idea Cellular Pvt.Ltd
Adoor/Kerala
04.2011 - 03.2012
- Established and oversaw performance targets for call center associates.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Assisted in gathering facts and documents utilized during sales process.
- Recommended products to customers, thoroughly explaining details.
- Cross-trained and backed up other customer service managers.
Education
Auto Cadd 2D - Civil Engineering
Auto Cadd
Adoor,Kerala 12.2011 - 06.2012
Plus Two - Humanities
NSSHSS
Adoor,Kerala 06.2008 - 05.2010
Diploma - Technical Studies
Green Valley
Malapuram 03.2011 - 05.2012
Bachelor Of Arts - History
Green Valley
Malapuram 06.2010 - 04.2012
Skills
Customer assistance
Records Maintenance
Till counting
Cash register operation
Cash Handling
Cash register systems
Written and verbal communication
Product and service sales
Cash drawer management
Purchase assistance
Point-of-sale system operation
Refund handling
Refunds and exchanges
Cleaning and sanitizing
Identification checks
Retail merchandising
Payment collection
Time management skills
Safe verifications
Inventory management
Sales expertise
Staff Training
Money handling
Stocking and replenishing
Basic math skills
Reports and documents
Order taking
Receipt and refund issuance
Currency counting
Customer Relations
Product restocking
Guest inquiries
Product knowledge
Point of sale operation
Coaching and mentoring
Drawer management
Proficient in [Auto Cadd 2D]
Accomplishments
- Completed manager training program.
Affiliations
- Lions Club
Software
MS-OFFICE
Excel
POS
Certification
[Orientation], [City Centre] - [October1-3]
Interests
Sports and Arts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Cashier
Brands For Less
02.2022 - Current
Cashier
City Centre Hypermarket
09.2017 - 01.2022
[Orientation], [City Centre] - [October1-3]
09-2017
Sales Associate
Hollywood
10.2016 - 09.2017
Receptionist
Bushra Al Khair
09.2014 - 07.2016
Cashier
Indus Motors Pvt.Ltd
04.2012 - 07.2013
Auto Cadd 2D - Civil Engineering
Auto Cadd
12.2011 - 06.2012
Call Center Executive
Idea Cellular Pvt.Ltd
04.2011 - 03.2012
Diploma - Technical Studies
Green Valley
03.2011 - 05.2012
Bachelor Of Arts - History
Green Valley
06.2010 - 04.2012
Plus Two - Humanities
NSSHSS
06.2008 - 05.2010