Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Interests
Work Availability
Quote
Timeline
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SHANAVAS HANEEFA

SHANAVAS HANEEFA

Cashier,Receptionist, Call Center Executive And Sales Associate
Salmiya,Hawally

Summary

Punctual and honest cashier with solid background in store environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

Cashier

Brands For Less
Shuwaik
02.2022 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Tallied cash drawer at beginning and end of each work shift.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Reviewed new promotions and monitored price changes.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Checked personal identifications during alcohol and tobacco sales.
  • Created price tags and merchandise signs.

Cashier

City Centre Hypermarket
Salmiya
09.2017 - 01.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Tallied cash drawer at beginning and end of each work shift.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Reviewed new promotions and monitored price changes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Sales Associate

Hollywood
Adoor/Kerala
10.2016 - 09.2017
  • Answered customer questions about sizing, accessories and merchandise care.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained records related to sales, returns and inventory availability.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Processed product returns and assisted customers with other selections.

Receptionist

Bushra Al Khair
Muscat
09.2014 - 07.2016
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Screened visitors and issued badges to maintain safety and security.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Cashier

Indus Motors Pvt.Ltd
Adoor/Kerala
04.2012 - 07.2013
  • Tallied cash drawer at beginning and end of each work shift.
  • Reviewed new promotions and monitored price changes.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.

Call Center Executive

Idea Cellular Pvt.Ltd
Adoor/Kerala
04.2011 - 03.2012
  • Established and oversaw performance targets for call center associates.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Assisted in gathering facts and documents utilized during sales process.
  • Recommended products to customers, thoroughly explaining details.
  • Cross-trained and backed up other customer service managers.

Education

Auto Cadd 2D - Civil Engineering

Auto Cadd
Adoor,Kerala
12.2011 - 06.2012

Plus Two - Humanities

NSSHSS
Adoor,Kerala
06.2008 - 05.2010

Diploma - Technical Studies

Green Valley
Malapuram
03.2011 - 05.2012

Bachelor Of Arts - History

Green Valley
Malapuram
06.2010 - 04.2012

Skills

    Customer assistance

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Accomplishments

  • Completed manager training program.

Affiliations

  • Lions Club

Software

Auto Cadd 2D

MS-OFFICE

Excel

POS

Certification

[Orientation], [City Centre] - [October1-3]

Interests

Sports and Arts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Cashier

Brands For Less
02.2022 - Current

Cashier

City Centre Hypermarket
09.2017 - 01.2022

[Orientation], [City Centre] - [October1-3]

09-2017

Sales Associate

Hollywood
10.2016 - 09.2017

Receptionist

Bushra Al Khair
09.2014 - 07.2016

Cashier

Indus Motors Pvt.Ltd
04.2012 - 07.2013

Auto Cadd 2D - Civil Engineering

Auto Cadd
12.2011 - 06.2012

Call Center Executive

Idea Cellular Pvt.Ltd
04.2011 - 03.2012

Diploma - Technical Studies

Green Valley
03.2011 - 05.2012

Bachelor Of Arts - History

Green Valley
06.2010 - 04.2012

Plus Two - Humanities

NSSHSS
06.2008 - 05.2010

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SHANAVAS HANEEFACashier,Receptionist, Call Center Executive And Sales Associate