Shani Nishad
Reservation & Ticketing Supervisor
Abbasiya
Summary
Reservation and Ticketing Supervisor, with 17 years of experience in managing ticketing and sales, offering a versatile combination of coordination/interpersonal skills/project management skills backed up by profound understanding/exposure of the industry gained through a professional knowledge. Willing to work hard and contribute skills to achieve goals of the organization and work as a key player in a challenging and creative environment. An honest and sincere approach towards success and that of benefactors brought about ability to work with team spirit. Sincerity of vision and action, active listening quality and strong ability to work in adverse situation.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Corporate Travel Consultant
Al Waseet Travel & Tourism Services
12.2023 - 5 2024
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare and hotel reservations.
- Negotiated competitive rates with suppliers, resulting in cost savings for corporate companies.
- Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling.
- Organized trips for individuals, families, and business-related travel arrangements.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
Reservation & Ticketing Supervisor
Fly Go First Airlines (I) Ltd
08.2019 - 11.2023
- The position involves providing travel information, itineraries, pricing details, and addressing customer orientation concerns.
- Role includes booking reservations, sending confirmation notices, and handling payment-related inquiries.
- Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
- Position entails engaging in negotiations with revenue analysts and agents regarding flexible fares and fare revisions, depending on load factor.
- Primary contact for all agents who may need assistance with questions, problems, or special assistance.
- Assisted and ensured agents to create group bookings, deportee groups.
- Analyzed sales data to identify opportunities for growth and improvement.
- Compared OAL fares and ancillary services, and recommended amendments for organic growth of passenger load.
- Sales visits with the Key Account Manager and Sales Manager were made, and sales calls were made to travel agents aiming to divert business from other airlines.
- Offers and support were provided, and feedback was obtained to provide better service.
- Developed and implemented new procedures and policies to improve operational productivity.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Assisted marketing team on short-term and long-term promotional projects, and provided regular updates on status and progress.
- Informed trade on products and services continuously offered, in addition to constant updates on current promotions and incentives to entice guests and agents.
- Conducted surveys to determine customer opinion of products and services.
- Informed travel partners and customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Trained employees in essential job functions.
- Generated various reports and always kept workplace neat and tidy, as well as offering support to the Sales Team.
Senior Travel Coordinator
Eternity International Travel & Tours
12.2015 - 10.2018
- Worked with Amadeus and Galileo Reservation system
- Well versed with advanced fare calculation and pricing
- Discussed client requirements and advise on suitable options
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Attended all inbound sales & enquiry calls then convince & convert them into sales
- Handled various walking clients and handle travel related enquires and sales
- Followed up on refunds, cross selling & up gradation
- Maintained detailed daily sales report, monthly sales report and outstanding payments in excel
- Trained new joiners on one-to-one basis on reservations, customer service and soft skills
- Collected payments and follow up on outstanding
Reservation & Ticketing Executive
Jet Airways
10.2009 - 07.2015
- Worked on Sabre Interact systems
- Passenger Load controlling depends on market requirement
- Monitored the Flight loads and pushed agents for sales
- Handled PFC (Per Flight Check for every 3, 5 and 10 days) to clear the flight and to reconfirm the bookings to avoid last minute cancellation
- Compared OAL fares and ancillary services and recommending amendments for organic growth of passenger load
- Assisted Agents with GP bookings, group bookings and deportee bookings and confirmations
- Created GMS for Series and AD-Hoc Movements
- Liaised with the head office for any urgent confirmations
- Handled issuance of revenue, rebate and ZED tickets, revalidation, re-issuances and refunds
- Updated Visa messages for groups
- Pre blocked of Seats and rendering other Special service request if any
- Provided information and guidance to customers of flight schedules, airline formalities, visa requirements
- Dealt with different promotional schemes (promoting Premiere Companion Fare offer, launches of new seasonal fares and flights, promoting Golf Tournament among all the Privilege Guest)
- Handled Jet Privilege Customers queries, and resolving if any
- Provided Jet Escapes Packages to Customers, including flight details Hotel Reservations and also providing Tourist Destinations
IATA Instructor
Akbar Academy of Airline Studies
05.2007 - 05.2008
- Conducted Lectures for IATA /UFTAA Foundation & Consultant level
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Assisted students in retaining lecture information with creation of guides and course materials
- Developed and clearly presented classroom rules, guidelines and objectives
- Increased student participation via engaging lectures and assignments
- Arranged study tours & Hotel visits
- Conducted lectures on International Tourism, Indian Tourism, Fare construction & Ticketing, Travel Agency Management
- Coordinated between students and recruiters
- Observed and adopted new techniques from skilled instructors and lecturers
- Conducted workshops on personality development and grooming
Ticketing & Customer Service Agent
Akbar Travels of India
11.2005 - 04.2007
- Worked on Galileo, Amadeus and Sabre systems
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives
- Handled administrative job, attending calls related to the VIP's bookings, Seat blockings, actioning the day-to-day mails received and replying to them
- Issuance and re-issuance of Tickets, process of Refunds
- Assisted Premium Customers
- Provided information and guidance to customers of flight schedules, airline formalities, visa requirements
- Dealt with different promotional schemes
- Handled, investigated, feedback of customer complaints, if any
- Ensure effective communication with the passengers and the senior management and update if any flight or service delays is anticipated
Education
Diploma - IATA/UFTA Foundation
IATA Training & Development Institute
09.2005 - 3 2006
Bachelor of Arts - English Language and Literature
MES Asmabi College
08.2001 - 4 2004
Skills
Organization and Time Management
Can do attitude
Flexible and Adaptable
Problem Solving Skill
Decision-Making
Quality assurance
Ability to work under Pressure
Planning and Coordination
Presentation skills
Relationship building
Leadership Skill
Team Building
Employee Development
Excellent written and oral Communication Skill
Proficiency in MS Office Excel & Word
Additional Information
Nationality - Indian
Date of Birth - 05 May1984
Passport No - W0777777
Visa - transferrable
Timeline
Corporate Travel Consultant
Al Waseet Travel & Tourism Services
12.2023 - 5 2024
Reservation & Ticketing Supervisor
Fly Go First Airlines (I) Ltd
08.2019 - 11.2023
Senior Travel Coordinator
Eternity International Travel & Tours
12.2015 - 10.2018
Reservation & Ticketing Executive
Jet Airways
10.2009 - 07.2015
IATA Instructor
Akbar Academy of Airline Studies
05.2007 - 05.2008
Ticketing & Customer Service Agent
Akbar Travels of India
11.2005 - 04.2007
Diploma - IATA/UFTA Foundation
IATA Training & Development Institute
09.2005 - 3 2006
Bachelor of Arts - English Language and Literature
MES Asmabi College
08.2001 - 4 2004
Similar Profiles
SHAIK PARIYAZ AHMAD (FAYAZ)SHAIK PARIYAZ AHMAD (FAYAZ)
Accountant at Al-Waseet Travel & tourism servicesAccountant at Al-Waseet Travel & tourism services
Mariam Al MahmodMariam Al Mahmod
Internship at Al-Saadoun Travel and Tourism AgencyInternship at Al-Saadoun Travel and Tourism Agency
JITIN DUBEYJITIN DUBEY
IT Project Manager at Al Riyadh Travel and TourismIT Project Manager at Al Riyadh Travel and Tourism