Shant Kalejian

• Led sales strategy for both properties, driving revenue growth across all key segments.
• Managed and developed the cluster sales team to achieve commercial targets.
• Strengthened relationships with major corporate, government, and travel trade accounts.
• Collaborated with revenue and marketing teams to optimize pricing, promotions, and overall commercial performance.
• Negotiated key contracts and secured high-value business for the hotels.
• Conducted market and competitor analysis to identify opportunities and adjust sales strategies.

Working closely with the General Manager and providing recommendations and business insights to enable the company to grow.
Restructuring the B2B sales department to increase the market share in Kuwait, while enhancing the customer experience

Highlights:
Building the B2B sales department while leveraging existing strong assets.
Category Management analysis / Implementing strategic tools and processes to improve sales capability, KPI setting and revenue growth.
Managing product development and importing new Nespresso product lines in Kuwait.

Assists the Area Director of Sales & Marketing with the development and implementation of sales and marketing strategies for the hotel, including maintaining existing accounts to maximize the profitability of the hotel and maintain customer satisfaction. Day-to-day management and assistance to the sales team. Attend and represent the hotel at trade shows and conventions. Conduct regional sales trips to Bahrain and Dubai to promote and sell the hotel. Attending the hotel's revenue meetings and assisting in the budgeting and forecasting tools. Handling along with the Area Director of Sales & Marketing the marketing plans as well as the digital marketing and social media. Participating in the revenue generating and operational innovative.

Assists the Area Director of Sales & Marketing with the development and implementation of sales and marketing strategies for the hotel, including maintaining existing accounts to maximize the profitability of the hotel and maintain customer satisfaction. Day-to-day management and assistance to the sales team. Attend and represent the hotel at trade shows and conventions. Attending the hotel's revenue meetings and assisting in the budgeting and forecasting tools. Handling along with the Area Director of Sales & Marketing the marketing plans as well as the digital marketing and social media. Participating in the revenue generating and operational innovative.

Assists the Area Director of Sales & Marketing with the development and implementation of sales and marketing strategies for the hotel, including maintaining existing accounts to maximize the profitability of the hotel and maintain customer satisfaction. Day-to-day management and assistance to the sales team. Attend and represent the hotel at trade shows and conventions. Conduct regional sales trips to Bahrain and Dubai to promote and sell the hotel. Attending the hotel's revenue meetings and assisting in the budgeting and forecasting tools. Handling along with the Area Director of Sales & Marketing the marketing plans as well as the digital marketing and social media. Participating in the revenue generating and operational innovative.

Establishes client base of organizations, associations, and corporate businesses through direct outside and inside sales efforts. Develop and maintain relationships with key clients in order to produce group and convention business. Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Conduct tours of the hotel and banquet facilities and entertain qualified potential clients.

Developing revenues for the hotel through successful networking and securing new accounts, regular client visits, entertaining, presentations and ensuring all revenue targets are achieved and exceeded.

• Making reservations, amendments, cancellations, re- instating the bookings for hotels all over the world for travel agencies and customers on the online/web portal.
  
• Responsible to prepare Seasonal and Promotional packages and tours at competitive rates, and also necessary arrangements for car rental, transfer, prepare quotations etc.
  
• Keep abreast of the latest developments pertaining to the packages and promotions so as to serve clients in a better way.
  
• Address queries of customers and resolve their problems independently.
  
• Maintain relationships with existing customers and travel agents through regular review visits.
  
• Interacting with the suppliers for better deal regarding the tariff of hotels.
  
• Being in contact with hoteliers in accordance with the business.
  
• Attending all the faxes and telephone calls of the agents.
  
• Coordinate customer payments and collections with accounts department, maintain and update records of sales.
  
• Key player in the smooth operation of the back office.