Shantha Rupasingha Rajamuni Dewayalage
Badulla,8
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Bar and Restaurant Waiter
BARAKKUDA Sea Food Restaurant Colombo
2022.10 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Assistant
LAUGFS Super Market
2017.08 - 2022.09
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
High School Diploma -
St. Joseph Collage
Bandarawela12.2007
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Customer Service
- Hospitality service expertise
- Safe Food Handling
- Food safety understanding
Timeline
Bar and Restaurant Waiter
BARAKKUDA Sea Food Restaurant Colombo
2022.10 - Current
Sales Assistant
LAUGFS Super Market
2017.08 - 2022.09
High School Diploma -
St. Joseph Collage
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