Sharif Palagiri
Mangaf
Summary
I am an experienced IT Support Specialist with a strong technical background. I have 6 years of experience in providing customer service and troubleshooting technical issues in a variety of environments. My biggest achievements include successfully developing a comprehensive network monitoring system as well as the implementation of a disaster-recovery plan. My best qualities include my strong problem-solving skills, excellent communication abilities, and the ability to work effectively both independently and as part of a team. I also possess excellent analytical and organizational skills that I use to identify and resolve issues quickly. My main skills include Windows Server, Active Directory, Network Administration, Office 365, VPN.
Overview
7
7
years of professional experience
Work History
Sr. Service Desk Analyst
Universal Electronics
Bengaluru
02.2024 - 07.2024
- Analyzed root cause of incidents using problem management tools such as ITSM.
- Coordinated with vendors to resolve complex technical problems quickly and efficiently.
- Resolved escalated service requests in a timely manner.
- Assisted users with installation of new applications and system upgrades.
- Provided technical support for hardware, software and network issues to end-users via phone, email and remote access.
- Developed reports to track progress of open tickets and customer satisfaction levels.
- Maintained user accounts by creating, deleting or modifying as needed.
- Tracking System Security alerts with Cortex tool and resolving the security alerts accordingly.
- Coordinating with vendors to procure IT gadgets.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Monitored system performance to identify potential issues before they become problems.
Senior Desktop Support Engineer
Mindsquare Technologies
Bengaluru
02.2019 - 01.2024
- Installing and configuring computer hardware operating systems and applications.
- Maintaining Active directory administration to create users and assign their required permissions.
- Experience on O365 support Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
- Handling OKTA admin activities.
- Troubleshooting system and network problems.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Implemented and maintained VoIP systems, improving communication efficiency.
- Diagnosing hardware/software faults and solving technical problems.
- Providing technical assistance to end-users.
- Maintaining system security.
- Processing employees On/Off Boarding process.
- Using Cisco Meraki Tool to monitor network activities.
Desktop Support Engineer
Future Focus Infotech-IBM Client
Bengaluru
09.2017 - 03.2018
- Walk through the users and installing the software applications and hardware peripherals.
- Coordinate with network team to resolve network issues.
- Mapping the share folder permission through department wise.
- Adding, removing, or updating user account information, resetting passwords.
- Troubleshoot technical issues regarding any IT equipment such as printers, desktops, laptops.
- Network Printer sharing and configuration
Education
B.Tech - Electonics And Communications Engineering
SHREE Institute of Technical Education
Tirupati, AP09-2017
Intermediate - Math's, Physics, Chemistry
Board of Intermediate Education
Tirupati, AP06-2013
High School Diploma -
S.S.C Board of Secondary School Education
Renigunta06-2011
Skills
- Advanced troubleshooting
- Remote Technical Support
- Incident Management
- Active Directory
- Office 365
- Asset Management
- System Administration
- Software Installation
- Hardware diagnostics
- Vendor coordination
- Ticketing System Proficiency
- Network Troubleshooting
PASSPORT STATUS
- P8825485
- 26/03/2027
- Article-18(Transferable Visa)
LANGUAGES
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
HOBBIES
- Photography
- Travelling
- Sports
PERSONAL INFORMATION
- Father Name: Rafi Palagiri
- Date of Birth : 15/06/1996
- Gender : Male
- Nationality : Indian
- Martial Status: Married
- Religion : Islam
Declaration
I hereby declare that the above information provided by me is reliable, true and complete to the best of my knowledge and belief.
Sharif Palagiri
Timeline
Sr. Service Desk Analyst
Universal Electronics
02.2024 - 07.2024
Senior Desktop Support Engineer
Mindsquare Technologies
02.2019 - 01.2024
Desktop Support Engineer
Future Focus Infotech-IBM Client
09.2017 - 03.2018
B.Tech - Electonics And Communications Engineering
SHREE Institute of Technical Education
Intermediate - Math's, Physics, Chemistry
Board of Intermediate Education
High School Diploma -
S.S.C Board of Secondary School Education
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