Shereef Matta

Work History

Graphic Design Assistant

Graphic Paper

01.2023 - Current

Enhanced brand visibility by designing eye-catching marketing materials for print and digital platforms.
Collaborated with team members to develop creative concepts for advertising campaigns, resulting in increased engagement.
Streamlined the design process by organizing project files and maintaining a consistent workflow.
Supported the lead designer with conceptualization and execution of various projects, ensuring timely completion.

E-Commerce Sales Coordinator

Coordinator Office Of External Resources

04.2013 - Current

Boosted e-commerce sales by developing and implementing effective online marketing strategies.
Managed product listings for optimal visibility, resulting in higher click-through rates and conversions.
Collaborated with cross-functional teams to streamline the order fulfillment process, enhancing customer satisfaction.
Analyzed sales data to identify trends and opportunities for growth, leading to increased revenue.
Coordinated promotional campaigns, driving brand awareness and attracting new customers.
Optimized website content for search engine performance, improving online presence and organic traffic.
Monitored competitive landscape, adjusting pricing strategies accordingly to maintain market competitiveness.
Provided exceptional customer service through prompt resolution of inquiries and issues, fostering a positive brand image.
Developed strong relationships with suppliers, ensuring timely delivery of products at competitive prices.
Implemented email marketing campaigns that successfully targeted existing customers for repeat business.
Generated an increase in average order value through strategic upselling tactics during the checkout process.
Conducted regular inventory audits to ensure accurate stock levels were maintained on the website at all times.
Reduced cart abandonment rates by identifying barriers in the checkout process and implementing improvements accordingly.
Collaborated with graphic designers to develop eye-catching visuals that complemented product listings and enhanced overall site aesthetics.
Organized seasonal sales events that generated excitement among customers while helping to clear out excess inventory.
Maintained up-to-date knowledge of products and services offered to customers.
Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Coordinated with other departments to provide smooth execution of sales initiatives.
Developed and implemented strategies to increase sales and improve customer service.
Assisted sales team members in developing customer relationships, and building customer loyalty.
Communicated customer feedback and complaints to team members to promote proper resolution.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Scheduled and monitored sales team members' workloads to meet customer needs.
Developed and enforced policies and procedures for compliance with company policies.
Communicated best practices among on-site and external personnel to align efforts and goals.
Developed and implemented incentive programs to increase sales and customer loyalty.
Improved productivity of customer service team by leading training initiatives and revamping schedules.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Negotiated more favorable rates and delivery times with vendors.
Conducted supplier risk evaluations and assisted with regulatory inspections.
Performed supplier risk evaluations and supported regulatory inspections.

Overview

Work History

Graphic Design Assistant

E-Commerce Sales Coordinator

Education

Diploma Graphic - Graphic Designer

BA Department's Of History - Art History

Skills

Certification

Additional Information

Languages

Timeline

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