Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Shereef Matta

Shereef Matta

Cairo

Overview

11
11
years of professional experience
1
1
Certification

Work History

Graphic Design Assistant

Graphic Paper
01.2023 - Current
  • Enhanced brand visibility by designing eye-catching marketing materials for print and digital platforms.
  • Collaborated with team members to develop creative concepts for advertising campaigns, resulting in increased engagement.
  • Streamlined the design process by organizing project files and maintaining a consistent workflow.
  • Supported the lead designer with conceptualization and execution of various projects, ensuring timely completion.

E-Commerce Sales Coordinator

Coordinator Office Of External Resources
04.2013 - Current
  • Boosted e-commerce sales by developing and implementing effective online marketing strategies.
  • Managed product listings for optimal visibility, resulting in higher click-through rates and conversions.
  • Collaborated with cross-functional teams to streamline the order fulfillment process, enhancing customer satisfaction.
  • Analyzed sales data to identify trends and opportunities for growth, leading to increased revenue.
  • Coordinated promotional campaigns, driving brand awareness and attracting new customers.
  • Optimized website content for search engine performance, improving online presence and organic traffic.
  • Monitored competitive landscape, adjusting pricing strategies accordingly to maintain market competitiveness.
  • Provided exceptional customer service through prompt resolution of inquiries and issues, fostering a positive brand image.
  • Developed strong relationships with suppliers, ensuring timely delivery of products at competitive prices.
  • Implemented email marketing campaigns that successfully targeted existing customers for repeat business.
  • Generated an increase in average order value through strategic upselling tactics during the checkout process.
  • Conducted regular inventory audits to ensure accurate stock levels were maintained on the website at all times.
  • Reduced cart abandonment rates by identifying barriers in the checkout process and implementing improvements accordingly.
  • Collaborated with graphic designers to develop eye-catching visuals that complemented product listings and enhanced overall site aesthetics.
  • Organized seasonal sales events that generated excitement among customers while helping to clear out excess inventory.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Negotiated more favorable rates and delivery times with vendors.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Performed supplier risk evaluations and supported regulatory inspections.

Education

Diploma Graphic - Graphic Designer

Institute of The Russian Embassy in Cairo, Cairo-Doki-

BA Department's Of History - Art History

Cairo Ahmed Lotefy, Giza-pyramids Street
09.2008

Skills

  • Image Sourcing
  • Print Production
  • Client Relations
  • Motion Graphics

Certification

  • Area of certification Training - Timeframe
  • Licensed Job Title - Timeframe
  • Area of certification, Company Name - Timeframe
  • Certified Job Title, Company Name - Timeframe
  • Area of expertise License - Timeframe

Additional Information

I’m working at fantasy world-Toys company as E-commerce coordinator until Today.

Our company have big name in Kuwait market and we have built websites and App.

For E-commerce Business.

Languages

English
Upper intermediate (B2)
Arabic
Advanced (C1)

Timeline

Graphic Design Assistant - Graphic Paper
01.2023 - Current
E-Commerce Sales Coordinator - Coordinator Office Of External Resources
04.2013 - Current
Institute of The Russian Embassy in Cairo - Diploma Graphic , Graphic Designer
Cairo Ahmed Lotefy - BA Department's Of History , Art History

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Shereef Matta