Shereef Matta
Cairo
Overview
11
11
years of professional experience
1
1
Certification
Work History
Graphic Design Assistant
Graphic Paper
Kuwait
01.2023 - Current
- Enhanced brand visibility by designing eye-catching marketing materials for print and digital platforms.
- Collaborated with team members to develop creative concepts for advertising campaigns, resulting in increased engagement.
- Streamlined the design process by organizing project files and maintaining a consistent workflow.
- Supported the lead designer with conceptualization and execution of various projects, ensuring timely completion.
E-Commerce Sales Coordinator
Coordinator Office Of External Resources
Kuwait City, Kuwait
04.2013 - Current
- Boosted e-commerce sales by developing and implementing effective online marketing strategies.
- Managed product listings for optimal visibility, resulting in higher click-through rates and conversions.
- Collaborated with cross-functional teams to streamline the order fulfillment process, enhancing customer satisfaction.
- Analyzed sales data to identify trends and opportunities for growth, leading to increased revenue.
- Coordinated promotional campaigns, driving brand awareness and attracting new customers.
- Optimized website content for search engine performance, improving online presence and organic traffic.
- Monitored competitive landscape, adjusting pricing strategies accordingly to maintain market competitiveness.
- Provided exceptional customer service through prompt resolution of inquiries and issues, fostering a positive brand image.
- Developed strong relationships with suppliers, ensuring timely delivery of products at competitive prices.
- Implemented email marketing campaigns that successfully targeted existing customers for repeat business.
- Generated an increase in average order value through strategic upselling tactics during the checkout process.
- Conducted regular inventory audits to ensure accurate stock levels were maintained on the website at all times.
- Reduced cart abandonment rates by identifying barriers in the checkout process and implementing improvements accordingly.
- Collaborated with graphic designers to develop eye-catching visuals that complemented product listings and enhanced overall site aesthetics.
- Organized seasonal sales events that generated excitement among customers while helping to clear out excess inventory.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Developed and enforced policies and procedures for compliance with company policies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Negotiated more favorable rates and delivery times with vendors.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Performed supplier risk evaluations and supported regulatory inspections.
Education
Diploma Graphic - Graphic Designer
BA Department's Of History - Art History
09.2008
Skills
- Image Sourcing
- Print Production
- Client Relations
- Motion Graphics
Certification
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of expertise License - Timeframe
Additional Information
I’m working at fantasy world-Toys company as E-commerce coordinator until Today.
Our company have big name in Kuwait market and we have built websites and App.
For E-commerce Business.
Languages
English
Upper intermediate (B2)
Arabic
Advanced (C1)
Timeline
Graphic Design Assistant - Graphic Paper
01.2023 - Current
E-Commerce Sales Coordinator - Coordinator Office Of External Resources
04.2013 - Current
Institute of The Russian Embassy in Cairo - Diploma Graphic , Graphic Designer
Cairo Ahmed Lotefy - BA Department's Of History , Art History