Shihab Yusuf

Strategic Planning & Business Alignment
Played a key role in shaping and executing logistics strategies in alignment with IKEA's global vision and local business plans. Continuously reviewed and adapted strategic initiatives to respond to evolving market conditions and customer expectations.

Operational Leadership
Led a high-performing team of 721 coworkers across logistics functions including Supply Chain, Inbound/Outbound Operations, Shipping, Fleet, Last Mile Delivery, and Inventory Control. Ensured a strategic balance between operational cost-efficiency, customer satisfaction, and team engagement.

Supply Chain Management

• Managed the end-to-end flow of goods from global and local suppliers to stores, ensuring timely, efficient, and cost-effective operations.
• Oversaw supply chain performance to guarantee seamless movement of products from source to shelf.
• Drove continuous improvement to optimize availability, lead time, and inventory accuracy.

Shipping Operations

• Oversaw all shipping activities, ensuring on-time, compliant, and accurate deliveries.
• Managed scheduling, tracking, and documentation of daily shipments.
• Led and developed the shipping team, negotiated carrier rates, and monitored transit performance.
• Resolved in-transit issues and ensured full compliance with regulatory requirements.
• Continuously evaluated and enhanced shipping processes to improve service quality and reduce costs.

Warehousing & Distribution
Directed end-to-end fulfilment operations across Central Fulfilment Units, Mega Stores, Shops, and E-Commerce.

• Ensured high standards in inventory accuracy, delivery quality, and warehouse process optimization.
• Led last mile delivery and assembly services to deliver an outstanding customer experience.

3PL & Vendor Management

• Managed third-party logistics providers, ensuring alignment with IKEA’s SLAs and operational standards.
• Built strong vendor relationships, negotiated contracts, and tracked performance to ensure service excellence and cost control.

Last Mile Operations

• Responsible for overseeing the final stage of the delivery process, ensuring timely, accurate, and customer-centric delivery of goods to end customers.
• Manages delivery teams and 3PL partners, optimizes routes and resources, and ensures service quality.
• Lead warehouse, customer service, and logistics teams to ensure smooth handover and high delivery success rates.
• Monitors KPIs, handles exceptions, and drives continuous improvement in last mile efficiency, cost, and customer satisfaction.

Fleet Management

• Managed a fleet of 120 trucks and vans, ensuring timely and accurate deliveries across all customer channels.
• Oversaw 3PL transportation contracts and SLAs to uphold IKEA’s logistics standards.

Performance & KPI Management

• Monitored key performance indicators across supply chain functions.
• Identified gaps and implemented improvement initiatives to boost productivity, profitability, and service levels.

Safety, Compliance & Risk Management

• Led safety and compliance initiatives across logistics operations.
• Enforced IKEA’s Code of Conduct, and adhered to local health, safety, and environmental regulations.

Developed proactive safety protocols, reducing incidents and fostering a secure work environment.

• Led a team of 417 coworkers in IKEA Kuwait’s Last Mile Distribution and Assembly Operations, ensuring a seamless and customer-centric shopping experience across all delivery touchpoints.
• Managed a 27,000 m² Central Fulfilment Centre with a 35,000 m³ storage capacity, overseeing order accuracy, space optimization, and operational efficiency.
• Directed a fleet of 120 trucks, coordinating timely and efficient distribution to stores and customers across Kuwait.