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SHRIYA GANJOO
Hostess
New Delhi ,Delhi
Summary
SHRIYA GANJOO Customer Service Representative Summary Hardworking Customer Service Representative with 1.5 years of experience in Customer-service occupational sector. Trained in project and time management with extensive knowledge of customer handling and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Currently, I'm employed as a Customer Service Representative. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Hostess
Chili
Doha Qatar
11.2019 - Current
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests on table or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests.
- Engaging with guests to ensure they’re happy with food and the service.
- Responding to complaints and helping to resolve them.
- Taking reservations and answering questions.
- Helping out with other positions at work as needed.( taking orders, serving, making drinks/reheating food items, checking if the order is ready, pre-bussing, sanitizing, cleaning, billing out ).
- Provide a great customer service.
- Inspecting restaurant areas.
- Assigning servers for different zones in rotation.
- Maintaining cleanliness while working and by the end of the shift.
- Informing the GM if any supplies or equipment needs to be ordered.
- Checking the guests every few minutes if anything is needed/the order is received on time.
Admin Officer
P.M.S Tours & Travels Pvt Ltd
02.2019 - 10.2019
- Handling complains and queries from customers and staff.
- Responsible for on-boarding new Clients.
- Guide and direct customer service team towards achieving operational goals.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company services.
- Ensure smooth operation of computer systems and equipment.
- Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, correct errors.
- Collecting and processing payments.
- Respond to customer inquiries.
- Enter and update customer information in the database.
- Responsible for handling front office reception and administration duties.
- Keeping clients up to date with any changes.
- Effectively enforced company policies without alienating customers.
- Ensure successful retention and renewal of existing clients, collaborating closely with account manager.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- International food Concepts Company.
Front Office Operator
Hair Café by Neetu
12.2017 - 12.2018
- Maintained clean reception area to promote positive, professional environment for all stakeholders.
- Answered questions and addressed resolved or escalated issues to management personnel to satisfy customers.
- Greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff’s daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
10th -
Saint Paul College of Ilocos Sur
High School Diploma -
STI College
04.2016 - 06.2017
Skills
Dining area maintenance
Bill computation
Kitchen staff coordination
To-go order preparation
High-volume dining
Table setting knowledge
Menu board art
Menu presentation
Guest seating arrangements
Ordering procedures
Item promotion
Reservation coordination
Impression management
Hospitality service expertise
Interests
Timeline
Hostess
Chili
11.2019 - Current
Admin Officer
P.M.S Tours & Travels Pvt Ltd
02.2019 - 10.2019
Front Office Operator
Hair Café by Neetu
12.2017 - 12.2018
High School Diploma -
STI College
04.2016 - 06.2017
10th -
Saint Paul College of Ilocos Sur