SHWETHA KARTHIBAN

· Providing comprehensive administrative support to the executive management team, including scheduling appointments, managing calendars

· Handling a wide range of correspondence, including drafting emails, letters, and presentations on behalf of the executives

· Respond to clients inquiries via phone, email, promptly and professionally.

· Resolve client issues and complaints, ensuring client satisfaction and retention.

· Coordinates and organizes team meetings, events, and conferences, handling all logistical details to ensure seamless execution

· Process applications, and requests accurately and efficiently.

· Maintain detailed and accurate records of client interactions, transactions, comments, and complaints.

· Provide information about services, assisting clients in making informed decisions.

· Collaborate with other departments to ensure timely resolution of client issues.

· Identify and escalate priority issues to the appropriate team or supervisor.

· Follow up with clients to ensure their concerns are fully resolved

· Serves as the primary point of contact and promptly addressing inquiries and directing them to the appropriate resources

· Interact with vendors, contractors to receive orders and activities

· Provide first-level technical support to end-users for hardware, software, and network issues.

· Perform routine system updates and backups.

· Assist in implementing and maintaining IT security protocols.

· Assist in the installation and configuration of software applications.

· Document and track IT issues and resolutions in a helpdesk system.

· Maintain records of IT assets, including hardware and software inventory.

· Troubleshoot and resolve basic IT problems and escalate complex issues to senior staff.

· Work with relevant departments in order to maintain standard and functionality of the branch.