SIMON KHURSHID
Patient Access, Team Leader
Kuwait City,KU
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Client Account Handler
I'm Negative lab ( Top 10 companies in Kuwait)
Saba Al saleem , Kuwait
02.2021 - Current
- Created plans and communicated deadlines to ensure projects were completed on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used coordination and planning skills to achieve results according to schedule.
- Managed on-site evaluations, internal audits and customer surveys.
- Oversaw daily operations to ensure high levels of productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Supervised work of contracted employees to keep on task for timely completion.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
Administrative Support to Executives & Accounts
Graffiti Xpand Marketing Consulting Co (Kuwait)
KUWAIT CITY , KUWAIT
06.2017 - 02.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving [product or service] issues.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
INDIAN CENTRAL SCHOOL
Jleeb Al Shuyoukh 01.2015 - 02.2017
BBA -
Arab Open University
6 St, Ardiya KUWAIT 08.2017 - Current
Skills
Client needs assessment
Staff education and training
Creative problem solving
Administrative support
Service standard compliance
Additional Information
Height : 172 cm without shoes
Weight : 53 Kg
Timeline
Client Account Handler
I'm Negative lab ( Top 10 companies in Kuwait)
02.2021 - Current
BBA -
Arab Open University
08.2017 - Current
Administrative Support to Executives & Accounts
Graffiti Xpand Marketing Consulting Co (Kuwait)
06.2017 - 02.2021
High School Diploma -
INDIAN CENTRAL SCHOOL
01.2015 - 02.2017