Singaravelan Shanmuganathan
Sharjah
Summary
Network and NOC Engineer with 7+ years of experience in designing, monitoring, and troubleshooting enterprise networks. Expertise in LAN/WAN, VPNs, firewalls, and incident response. Proven ability to ensure high availability, minimize downtime, and support 24/7 operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NOC Engineer
Bonline(Gulfnet Communication)
08.2024 - Current
- Monitored network infrastructure and systems to ensure 24/7 uptime and performance across multiple data centers.
- Identified, diagnosed, and resolved Tier 1 & Tier 2 network issues, escalating critical incidents to appropriate teams as needed.
- Utilized network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) to detect anomalies and perform root cause analysis.
- Monitored, maintained, and troubleshooted enterprise network infrastructure including Cisco, Juniper, and Fortinet devices.
- Diagnosed and resolved Level 1 & 2 network issues involving routers, switches, firewalls, and VPNs, minimizing downtime and ensuring SLA compliance.
- Configured and managed Fortinet FortiGate firewalls (policies, NAT, VPNs), and Juniper SRX/EX series devices in a high-availability environment.
- Performed remote troubleshooting and support across multi-vendor environments using CLI and GUI tools.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
Network Administrator
Automated Services Network
11.2022 - 08.2024
- Managed and maintained enterprise network infrastructure including routers, switches, firewalls (Cisco, Juniper, Fortinet), and wireless systems.
- Administered Windows Server (Active Directory, DNS, DHCP, Group Policy, file/print services, SSH, Apache/Nginx).
- Installed, configured, and monitored network and server systems for performance, security, and reliability across physical and virtual environments.
- Implemented and managed user access, security policies, and authentication services (LDAP, RADIUS, MFA).
- Performed backup and disaster recovery planning using tools like Veeam, Acronis, or Windows Server Backup.
- Monitored infrastructure using tools like Zabbix, SolarWinds, PRTG, and Nagios; proactively resolved alerts and service interruptions.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Field Engineer
Diyar United Company
02.2021 - 11.2022
- Provide Sys Admin Support as required to maintain user accounts, DNS,DHCP, WINS. etc
- Attends and resolves Software problems related to Customer Relation Management & installations within an agreed SLA.
- Follow up on unresolved calls and keep clients advised on progress of their requests and problem reports.
- Ensuring that each installed machine is installed with approved Security Software (Anti-Virus, Encryption, DLP Agent etc) to receive the scheduled updates, & debugging distribution problems with assistance from the Senior Support Analyst.
- Installs, configures, trains, reinstalls, upgrades, and maintains a wide range of software applications including, but not limited to: Windows Server, Windows 7, Microsoft Exchange, and other internal business applications
IT Technical Support
Alghanim International
11.2018 - 02.2021
- Gather requirements and assess functional needs to help improve processes. Provide technical consultation on processes and systems.
- Translate end user behavior into recommended improvements in features and functionality.
- Provide Database Administration for assigned systems, including Oracle and SQL Server. Following generally accepted practices in programming and software development, develop system interfaces and system integrations. Support of CRM Recruit Saas.
- Work with software vendors to resolve problems and develop solutions. Perform facility surveys for network communications and make recommendations for the layout and location of network components, equipment, cabling, and wiring.
Education
Bachelor's Degree - Computer Engineering
Pondicherry University
Pondicherry04.2018
Skills
- Network Monitoring & Operations: 24/7 Network Surveillance & Support, Incident Detection, Escalation, and Resolution, Change Management & Documentation
- Technical Proficiencies: Protocols: TCP/IP, BGP, OSPF, MPLS, Devices: Cisco & Juniper Routers/Switches, VPN, IPsec, and Remote Access Solutions, VoIP and SIP Monitoring
- Monitoring & Tools: Tools: SolarWinds, Zabbix, Nagios, PRTG,MRTG, SNMP, Syslog, NetFlow, Wireshark, Linux/Unix CLI for Network Diagnostics
- Security & Compliance: Firewall Management: Fortinet, Palo Alto, Network Access Control & Hardening, ITIL Framework, Ticketing: ServiceNow, Remedy, Compliance with Telecom Standards & Policies
Certification
- Fortinet Network Security Expert Level 3: Certified Associate Fortinet Jul 2025
- The SD-WAN Mastery Collection-Getting Started (For Customers) v1.0 (A-SDW-START) Cisco
- Cisco Certified Specialist - Enterprise Core Cisco Aug 2025
- ITIL Foundation Level AXELOS Global Best Practice
- Cisco Certified Network Associate Routing and Switching (CCNA) cisco Aug 2025
- Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Jun 2024
Timeline
NOC Engineer
Bonline(Gulfnet Communication)
08.2024 - Current
Network Administrator
Automated Services Network
11.2022 - 08.2024
Field Engineer
Diyar United Company
02.2021 - 11.2022
IT Technical Support
Alghanim International
11.2018 - 02.2021
Bachelor's Degree - Computer Engineering
Pondicherry University
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