Siraj Shaik Esak

• Planning and coordinating efficient routing and scheduling of delivery vehicles to maximize productivity and customer satisfaction.
• Ensuring that delivery fleet is properly maintained and managed by monitoring vehicle health, scheduling routine maintenance, and coordinating repairs when needed
• Recruiting, training, and managing delivery drivers, including monitoring their performance, providing feedback, and addressing any issues or conflicts..
• Coordinating with drivers to provide them with delivery assignments, updates, and any necessary instructions or information.
• Utilizing GPS tracking systems or other technology to monitor location, status, and progress of delivery and providing updates to customers as needed.
• Overseeing performance of drivers ensuring adhere to road safety regulations according Kuwait traffic law, maintaining proper driving licensing and car insurance documentation.
• Resolving customer inquiries, concerns, or complaints related to deliveries, ensuring timely and appropriate responses.
• Collaborating with inventory management teams to ensure accurate record-keeping of goods and ensuring that delivery vehicles are properly loaded and unloaded.

• Managing, coordinating, and supervising activities of baggage handling team to ensure smooth operations and compliance with airport regulations.
• Creating schedules and allocating resources effectively to handle baggage operations efficiently, especially during peak hours or busy periods.
• Monitoring and enforcing safety regulations and protocols in baggage handling areas to prevent accidents and mitigate risks.
• Training and evaluating baggage handling personnel. Providing guidance and support to resolve any performance issues or conflicts that may arise.
• Collaborating with KU airline representatives, ground handling and other departments within airport to ensure efficient baggage handling and transfer processes.
• Identifying areas for process improvement and implementing best practices to optimize baggage handling operations and reduce errors or delays.
• Collecting and analyzing data related to baggage operations, such as on-time performance, baggage mishandling rates, and KU airline feedback to identify trends and make data-driven recommendations for improvement.
• Ensuring compliance with all security protocols and standards to safeguard baggage and prevent any unauthorized items from entering or leaving airport.
• Operate and control movement of passenger boarding bridges to ensure safe and efficient boarding and disembarking of passengers.
• Monitor and respond to radio communication from movement control center and airport operation center.
• Inspect and maintain condition of passenger boarding bridges, reporting any malfunctions or safety concerns.
• Coordinate with movement control center, KU airline staff, and other airport personnel to ensure smooth operations.
• Follow strict safety protocols and emergency procedures during aircraft and bridge operations.
• Conduct regular inspections and preventative maintenance on passenger boarding bridges.
• Follow all airport regulations and guidelines to maintain highest standards of safety and customer service.
• Conducting routine inspections of airport ramp area to identify and address potential safety hazards.
• Directing and coordinating movement of aircraft, ground vehicles, and personnel on ramp area to ensure safe operations.
• Monitoring and controlling access to ramp area to prevent unauthorized personnel from entering.
• Ensuring compliance with ramp safety regulations and guidelines set by Kuwait civil aviation authorities and airport.
• Investigating accidents, incidents, and near misses to identify root causes and recommend preventative measures.
• Collaborating with other departments such as operations, maintenance team and security to address safety-related issues and improve ramp safety.
• Conduct regular performance evaluations and provide feedback to team members, Maintain accurate records of maintenance activities, inspection reports, and any incidents or accidents involving passenger boarding bridges, Generate reports for management as required.
• Ensure high level of customer service during boarding and disembarkation process,
• Address passenger inquiries or concerns and handle any special assistance requirements for better customer service.
• Support Passenger service team and Movement area Controller Team on various task.
• Lead and manage team of boarding bridge operators and Baggage handler operators providing guidance, training and support to ensure smooth operations.

• Assist sales team in managing client orders, ensuring accuracy and timely delivery of flowers and plants.
• Communicate with customers via phone, email, and in-person to provide information, answer inquiries and resolve any issues or concerns.
• Collaborate with Florist to create customized flower arrangements and recommend suitable options based on customer preferences and budget.
• Process and track customer orders using Floward sale system, Talabat, including entry, invoicing, and payment processing.
• Update and maintain accurate customer records, order history, and inventory levels in company database.
• Coordinate with operations team to ensure smooth order fulfillment, from sourcing and procurement of flowers to delivery logistics.
• Manage and resolve customer complaints or service issues promptly and professionally, ensuring customer satisfaction.
• Provide administrative support to sales team, including scheduling appointments, managing calendars, and preparing sales materials.
• Participate in sales meetings and training sessions to stay up-to- date with product knowledge and sales techniques.

• Communicate with clients via phone, email, and in-person, providing personalized attention to their travel needs and preferences.
• Assisted customers with ticketing, Hotel reservation, travel related inquiries and working in fast-paced team environment.
• Processed domestic and international flight bookings, ensuring accuracy and adherence to airline rules and regulations.
• Resolve customer inquiries, concerns, and complaints promptly and professionally, ensuring customer satisfaction.
• Stay up-to-date with airline policies, fare structures, and industry trends to provide accurate and comprehensive information to customers.
• Coordinate complex travel itineraries, including multi-destination trips, layovers and alternative routes to meet customer preferences and budget.
• Manage ticketing and reservation systems, ensuring accuracy and compliance with airline rules and regulations.
• Process ticket refunds, exchanges and cancellations following airline guidelines and policies.
• Collaborate with sales team to promote and up sell additional travel services and products such as travel insurance, hotels and cruise.
• Communicate with clients via phone, email, and in-person, providing personalized attention to their travel needs and preferences.
• Collaborating with airlines, travel agents and other relevant stakeholders to secure best flight options for fares and promotions for customers.
• Resolve customer inquiries, concerns and complaints promptly and professionally ensuring customer satisfaction.
• Stay up-to-date with airline policies, fare structures and industry trends to provide accurate and comprehensive information to customers.
• Coordinate complex travel itineraries including multi-destination trips, layovers and alternative routes to meet customer preferences and budget.
• Process ticket refunds, exchanges, and cancellations, following airline guidelines and policies.
• Issuing BSP airline tickets, reissues auto refunds and having knowledge of BSP link refund.

Perform hardware diagnostics, repairs and upgrades for desktops, laptops.

Diagnose hardware issues including motherboard failures, power supply problems and faulty components.

Install, configure and optimize computer systems by adding ram, hard drives, graphics cards and other hardware components according to customer requirements.

Install and configure software applications while ensuring compatibility and proper functionality.

Provide guidance and recommendations to customers on suitable hardware and software options.

Conduct system tune-ups, cleanings, and virus/malware removal to enhance system performance and reliability.

Maintain accurate records of equipment received, repairs performed and customer interactions.

Assist customers with troubleshooting software and hardware problems in person and over phone.

Collaborate with other technicians to manage workloads and ensure timely completion of repairs and services.

Stay updated with latest computer hardware trends, technologies and industry standards to offer best service to customers.

Build new Gaming computer systems by assembling various hardware components according to customer specifications or predefined configurations ensuring compatibility and functionality.

Assist customers in transferring data from old to new hardware systems or perform data backups to safeguard against potential data loss during repairs or upgrades.

Assist in inventory management, including tracking stock levels, ordering replacement parts and maintaining well-organized inventory.