SNEHAL PATIL
Marcel Ponda,India
Summary
Detail-oriented professional with extensive expertise in communication proficiency, project management software use, and Microsoft Office proficiency. Demonstrates exceptional skills in data entry speed, spreadsheet creation, and database management. Proven ability to manage time effectively while handling diverse tasks such as calendar scheduling, travel arrangements planning, and payroll processing. Committed to enhancing operational efficiency through meticulous records management and document preparation. Career goal includes leveraging strong researching capability and flexibility in task handling to contribute to organizational success.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work history
Customer service representative
DABDOOB WORLD
ADAILIYA, KUWAIT
04.2025 - Current
- Ensured smooth running of operations with timely preparation of reports.
- Offered technical support, leading to enhanced user experience.
- Provided top-notch support for increased customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Facilitated customer loyalty programmes to enhance customer retention.
- Collaborated with sales team to maximise product visibility and sales.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
Admin & HR
Sodexo (for Cipla Ltd)
11.2022 - 04.2024
- LPMS Portal.
- Updated company databases by inputting new employee contact information and employment details.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Submitted timely reports which provided critical updates on various projects.
- Supported accurate record-keeping with proficient data entry skills.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Managed front desk duties to ensure smooth operation of reception area.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
Admin Executive
Sodexo (for Cipla Ltd)
01.2021 - 11.2022
- PO, PR, GRN
- Maintaining Bill records & updating bills on Cimmra portal.
- Daily MIS & record keeping
- Handled sensitive information with discretion, fostering trust amongst colleagues.
- Supported other staff members to improve team performance.
- Improved office efficiency by analysing and optimising administrative procedures.
- Managed appointment scheduling for increased efficiency in the office.
- Created a more organised workspace for improved productivity.
- Resolved office-related issues, fostering positive work atmosphere.
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
Hospitality Executive
Sodexo (for Cipla Ltd)
05.2018 - 01.2021
- Working in Admin & FM department as hospitality executive
- Coordinating daily meetings, events & trainings
- Maintaining guest feedback
- Overlooking 21 key Guest House operations
- Daily MIS & record keeping
Hospitality Executive
Siesta Hospitality Services (for Cipla Ltd)
11.2017 - 03.2018
- Managing 21 key Guest house operations
- Handling a team of 17 members (Housekeeping, Front desk, Stewards)
- Generating MIS, maintaining consumption reports
- Guest relation and maintaining guest feedback.
Education
SSC -
JAWHAR NAVODAY VIDYALAY, VALPOI
INDIA, NORTH GOA 04.2004 - 04.2014
HSSC -
JAWHAR NAVODAY VIDYALAY, VALPOI
INDIA, NORTH GOA. 04.2014 - 05.2016
Bachelor in Arts (BA) -
GOVT. COLLEGE OF ARTS, SCIENCE & COMMERCE
INDIA, SANQUELIN, NORTH GOA 05.2016 - 04.2018
Skills
- Communication proficiency
- Hard working
- Researching capability
- Data entry speed
- Spreadsheet creation
- Flexibility in task handling
- Project management software use
- Calendar scheduling
- Invoicing and billing experience
- Time management mastery
- Travel arrangements planning
- Database management
- Document preparation
- Microsoft Office proficiency
- Travel arrangements
- Payroll processing
- Records management
- Telephone etiquette
LANGUAGE PROFICIENCY
English
Hindi
Marathi
Konkani
KNOWLEDGE OF COMPUTER SOFTWARE IN BRIEF
- Microsoft office: MSWORD, MS EXCEL, MS POWEPOINT
- SAP knowledge, Ariba System, Cimmra.
Timeline
Customer service representative
DABDOOB WORLD
04.2025 - Current
Admin & HR
Sodexo (for Cipla Ltd)
11.2022 - 04.2024
Admin Executive
Sodexo (for Cipla Ltd)
01.2021 - 11.2022
Hospitality Executive
Sodexo (for Cipla Ltd)
05.2018 - 01.2021
Hospitality Executive
Siesta Hospitality Services (for Cipla Ltd)
11.2017 - 03.2018
Bachelor in Arts (BA) -
GOVT. COLLEGE OF ARTS, SCIENCE & COMMERCE
05.2016 - 04.2018
HSSC -
JAWHAR NAVODAY VIDYALAY, VALPOI
04.2014 - 05.2016
SSC -
JAWHAR NAVODAY VIDYALAY, VALPOI
04.2004 - 04.2014