SOJU SEBASTIAN
Kuwait
Summary
Dynamic and goal-oriented professional with a strong foundation in restaurant operations management and customer relationship management. Demonstrates excellent interpersonal communication skills, adept at staff training and development, and proficient in cash handling and sales reporting. Skilled in executing marketing promotions, coordinating restaurant workflows, and monitoring stock levels to ensure seamless operations. Quick to learn and adapt to changing environments, with a systematic approach to quality and time management. Committed to enhancing guest relations while pursuing opportunities for career advancement in hospitality management.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work history
Restaurant supervisor
Asha's Restaurant, Alshaya Group
Kuwait
2017.10 - 2026.07
- Supervise daily restaurant operations to ensure quality standards
- Handling TOTARA app (Learning Link) for brand training.
- Train, supervise, and motivate team to maintain high service standards.
- Address customer inquiries and resolve complaints effectively
- Monitor inventory levels and oversee stock replenishment
- Ensure compliance with health, safety, and hygiene regulations
- Oversee cash handling and daily financial reporting
- Coordinate with kitchen staff to maintain smooth service flow
- Assist in menu planning and promotional activities
- Conduct staff meetings to communicate goals and updates
- Utilised video editor and content creator skills for promotional purposes while also training and mentoring staff.
- Improved customer satisfaction scores by 15% through team training and operational enhancements.
- Managed team of 30 staff members, overseeing operations in 120-seat capacity restaurant. Coordinated logistics for over 50-plus events annually, ensuring smooth dining experiences for guests.
- Enhanced daily operations efficiency by reducing table turnover time by 12 minutes by adopting new seating strategies.
- Reduced food waste costs by 30% by implementing new inventory management system and staff training.
Waiter
Asha's Restaurant, Alshaya Group
Kuwait
2013.04 - 2017.09
Waiter
Royal Movenpick
Kuwait
2011.07 - 2012.12
Assistant Waiter
Hotel Abad Plaza
Cochin
2010.05 - 2011.01
Education
Bachelor of Science - Hotel management
Singhania University
India 2008.06 - 2011.03
Higher Secondary school Certificate - Commerce
Higher Secondary Education Kerala
India 2006.06 - 2008.03
Skills
- Restaurant Operations Management
- Restaurant workflow coordination
- Staff Training and Development
- Sales reporting
- Customer Relationship Management
- Guest Relations
- Quality assurance
- Sales techniques
- Marketing promotions execution
- Stock level monitoring
- Scheduling coordination
- Quick learning ability to adapt to changing environments
- Goal-oriented behaviour
- Excellent interpersonal communication skills
Certification
- Certified Store Trainer
- Basic food safety
- Alshaya Recognition club Gold
- Person In Charge Certificate
LANGUAGES
English
Advanced
Arabic
Elementary
Malayalam
Native
Tamil
Fluent
Hindi
Fluent
Accomplishments
- Winning Team Member in Asha's 360 Mall for achieving the highest sale
- Winner of the Alshaya ARC Gold - 2024
- Winner of the Alshaya ARC Blue - 2024
OTHER QUALIFICATIONS
Diploma in Computer Applications, (DCA) G-Tec Computer education Kerala
References
References available upon request.
Timeline
Restaurant supervisor
Asha's Restaurant, Alshaya Group
2017.10 - 2026.07
Waiter
Asha's Restaurant, Alshaya Group
2013.04 - 2017.09
Waiter
Royal Movenpick
2011.07 - 2012.12
Assistant Waiter
Hotel Abad Plaza
2010.05 - 2011.01
Bachelor of Science - Hotel management
Singhania University
2008.06 - 2011.03
Higher Secondary school Certificate - Commerce
Higher Secondary Education Kerala
2006.06 - 2008.03