Sonam Rinchen
Thimphu,Bhutan
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Motivated Waiter enthusiastic about leveraging 6 years of service experience to take on new long-term position. Superior skills in managing conflicts and maintaining open communication between dining room and kitchen.
Outgoing professional offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent, capable team member in FOH and BOH operations. Brings 6 years of experience with fine dining service.
Overview
6
6
years of professional experience
Work history
Restaurant waiter
UFC company
Kuwait City, Kuwait City
2023.12 - Current
- Provided exceptional customer service by attentively taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food preparation.
- Maintained cleanliness of dining area by regularly clearing tables and resetting for new guests.
- Recommended menu items based on customer preferences and dietary restrictions.
- Maintained detailed knowledge of menu items to provide recommendations.
- Managed large group reservations with meticulous attention to detail.
Operations supervisor
Desung
Bhutan, Bhutan
2022.02 - 2023.10
- Oversaw daily operations ensuring adherence to safety protocols and company standards.
- Led team meetings to discuss workflow improvements and address operational challenges.
- Trained new employees on operational procedures and best practices to enhance efficiency.
- Directed team tasks for improved productivity and staff morale.
- Oversaw order processing, expediting dispatch timescales.
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
Server
Mr Norbu Dendup
Trongsa, Bhutan
2021.03 - 2021.11
Waiter assistant
Hemisphere restaurant and bar
Kuala lumper , Malaysia
2019.11 - 2020.12
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Polished glasses and cutlery to pristine standards.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
SVQ Level 3 in Food and beverage services - food and beverage services
S.G Academy
Kuala Lumpur 08.2017
Certificate of Higher Education - Arts
Kelki Higher secondary school
Thimphu01.2016
Class 10 -
Kamji lower secondary school
Chukha12.2014
Skills
- Coordinating large party orders
- Patience and composure
- Silver service proficiency
- Customer orders processing
- Service mindedness
- Courtesy etiquette
- Wine serving techniques
- Table setting expertise
- Handling complaints procedure
- Hygiene practices
Languages
English
Advanced
C1
Hindi
Upper intermediate
B2
Accomplishments
- Collaborated with team of large number in development of kaja throm ( food court) across a country ( Bhutan).
Timeline
Restaurant waiter
UFC company
2023.12 - Current
Operations supervisor
Desung
2022.02 - 2023.10
Server
Mr Norbu Dendup
2021.03 - 2021.11
Waiter assistant
Hemisphere restaurant and bar
2019.11 - 2020.12
SVQ Level 3 in Food and beverage services - food and beverage services
S.G Academy
Certificate of Higher Education - Arts
Kelki Higher secondary school
Class 10 -
Kamji lower secondary school