Sosana Mensa
Hawally,Kuwait
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work history
Store Manager
Sephora 360 Mall
, Kuwait
11.2023 - Current
- Developed a team-oriented environment by implementing effective leadership strategies.
- Implemented promotional displays to increase product visibility and sales.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
Store manager
Sephora The Gate
, Kuwait
Shop manager
Sephora Marina mall
, Kuwait
Supervisor
Sephora
Avenues 2 , Al Kout , The Gate
Beauty consultant
Sephora
01.2012 - 01.2015
Education
Bachelor of Arts - Faculty Of Al alsun
Minia University
Egypt 09.2003 - 06.2007
Skills
- Customer experience leadership
- Team coaching
- Feedback
- Development
- Performance management
- KPI achievement
- Loyalty program recruitment
- LTO success
- In-store service execution
- Operational knowledge
- Conflict resolution
- Client engagement
- Cross-functional collaboration
- Sales driven
- Effective communication
Languages
Arabic
English
Accomplishments
- Best Customer Experience Evaluation – Sephora Middle East 2018
- 2024 SMAC Award – Highest Conversion Rate Growth vs. Last Year.
- Productivity Leader – Highest Conversion Rate Growth vs. 2019
- Top 5 Performer in Loyalty Program Recruitment & LTO
- ILM-Certified Boldly Authentic Leader – Spearhead Gulf LLC:
Self-Awareness & Communication.
Leading High-Performance Teams
Coaching, Feedback, Conflict Management
Problem Solving & Decision-Making
Timeline
Store Manager
Sephora 360 Mall
11.2023 - Current
Beauty consultant
Sephora
01.2012 - 01.2015
Bachelor of Arts - Faculty Of Al alsun
Minia University
09.2003 - 06.2007
Store manager
Sephora The Gate
Shop manager
Sephora Marina mall
Supervisor
Sephora
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