Sovin Samuel
Revenue Manager
Kuwait
Summary
Multi-tasking person creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Reservations Supervisor(Single Handedly Managing )
Taj Falaknuma Palace
Hyderabad
11.2015 - 02.2017
- (Acting Reservations Head)
- Generate Reports-History &, for current month, Business on Books for next 2 months, Previous Day’s cancellation/no-show report, Reservations created yesterday report.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Generated and reported performance metrics to management to inform decision-making.
Cluster Revenue ,E-Commerce & Distribution Manager
Signature Hotels
Dubai
02.2022 - 04.2023
- Managed - 3 Hotels (486 Keys), Lead a team of Revenue and reservation assistants, providing direction on revenue
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- PMS/CRS/External Yield systems best practices, third party channel best practices
- Participate and prepare rolling forecast and annual budget for each property using forecasting
- Maintain Distribution Channel Data Integrity.
Reservations and Revenue Incharge
Wyndham Hotels
Abu Dhabi
02.2021 - 02.2022
- Maximized room revenue contribution by yielding the rates through upselling, weekday/weekend strategies, increased BAR rates over peak periods and placed required restrictions on both inventory and rates Implemented a strategy to drive incremental revenue by earning Highest Revenue, while being in Manager Position units and by lowering rate to increase volume resulting in a 25% increase in revenue.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Sr. Reservations Supervisor (Acting Asst. Reservations Manager)
Grand Millennium Al Wahda
03.2017 - 09.2020
- Ensure bookings are guaranteed and other charges are applied where appropriate
- Upsell rooms to optimize the Hotel revenue which helps in achieving Budget; Assist the manager to control rates as well in recruitments, management & trainings
- Reconciliations for OTA IS by the end of month & supervise, train, correct and demonstrate all duties and tasks.
Reservations Supervisor
The St. Regis
Mumbai
06.2015 - 10.2015
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
Reservations Agent
Hilton Mumbai International Airport
Mumbai
07.2013 - 05.2015
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone.
- Handled reservations and answered questions from interested patrons for busy 171-room hotel.
Revenue Manager
The Palms Beach Hotel And Spa
Kuwait
04.2023 - Current
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Created financial dashboards to provide insights into key performance indicators.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Education
Bachelors - Hotel Management & Catering Technology
Tuli College of Hotel Management
Nagpur 04.2009 - 04.2013
Higher Secondary -
Hislop College
Nagpur 01.2008 - 04.2009
High School Diploma -
Bishop Cotton School Secondary School
India 04.2006 - 04.2007
Skills
Ecommerce & Distribution
Accomplishments
- Consecutively been Top Up seller for 3 Months -2020 at Grand Millennium Al Wahda Abu Dhabi.
- Super Star for the Month July 2019- Grand Millennium Al Wahda Abu Dhabi
- Star of the Month –April 2021 –Generating Highest Revenue for the month- Wyndham Hotels •
- Letter of Appreciation from General Manager for Achieving the Budget for the month of March 2022.
Certification
Certified Course in MDP (Management development planning)
Timeline
Revenue Manager
The Palms Beach Hotel And Spa
04.2023 - Current
Cluster Revenue ,E-Commerce & Distribution Manager
Signature Hotels
02.2022 - 04.2023
Reservations and Revenue Incharge
Wyndham Hotels
02.2021 - 02.2022
Sr. Reservations Supervisor (Acting Asst. Reservations Manager)
Grand Millennium Al Wahda
03.2017 - 09.2020
Reservations Supervisor(Single Handedly Managing )
Taj Falaknuma Palace
11.2015 - 02.2017
Reservations Supervisor
The St. Regis
06.2015 - 10.2015
Reservations Agent
Hilton Mumbai International Airport
07.2013 - 05.2015
Bachelors - Hotel Management & Catering Technology
Tuli College of Hotel Management
04.2009 - 04.2013
Higher Secondary -
Hislop College
01.2008 - 04.2009
High School Diploma -
Bishop Cotton School Secondary School
04.2006 - 04.2007
Certified Course in MDP (Management development planning)
Certified Courses in Front Desk and Reservations-Hilton ONQ PMS
Certificate of industrial training completed from Aamby Valley City, Lonavala.
Certificate of Personality development Course, Bhonsla Military School
Certificate of Merit for securing 1st Position
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