Stephanie El-achkar
Montreal West
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Accountant
Groupe Conseil MCA
06.2018 - 06.2019
- Identified legal tax savings and recommended ways to improve profits.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
- Provided journal entries and performed accounting on accrual basis.
Customer Service Representative
TD Bank
05.2017 - 09.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Financial Representative
Investors Group Financial Services
05.2016 - 01.2017
- Increased client satisfaction by providing comprehensive financial advice and personalized solutions.
- Streamlined financial processes for improved efficiency and accuracy in portfolio management.
- Developed tailored investment strategies to optimize clients'' long-term financial goals.
- Ensured regulatory compliance with thorough documentation and diligent monitoring of transactions.
Education
MBA - Accounting
Université Du Québec À Montréal
04.2020
Bachelor of Science - Accounting
UQAM
05.2016
Skills
- Amortization Cost Valuation
- Database Maintenance
- Financial Statements Review
- Risk Management
- Balance sheets
- Budget Preparation
- Bank Reconciliation
- Quickbooks
Languages
French, Arabic
Native language
English
Upper intermediate
B2
Timeline
Accountant
Groupe Conseil MCA
06.2018 - 06.2019
Customer Service Representative
TD Bank
05.2017 - 09.2018
Financial Representative
Investors Group Financial Services
05.2016 - 01.2017
MBA - Accounting
Université Du Québec À Montréal
Bachelor of Science - Accounting
UQAM
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