Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHEN OTIENO

NAIROBI

Summary

Organized, experienced, and dependable candidate with experience and well-versed knowledge working behind a busy bar as a barista, bartender, and waiter with a five-year of experience being all-rounded. Detail-oriented and eager for a new challenge and opportunity in this vast industry.

Overview

6
6
years of professional experience

Work History

GSA(Guest Service Associate, Waiter)

Chocomelt Restaurants
06.2022 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow to manage 200 plus, guest count.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new servers on restaurant policies and procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business by 20%
  • Carried out mid-month and end-month inventory ensuring that we keep count of all our stocks and making sure we have at least 50% of the stock available at hand
  • Prepared Daily sales reports and tracked all the deliveries
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Packaged sweets, muffins, and other food items for customer purchase.

Casual Bartender

The Carnivore Restaurant
08.2020 - 05.2022
  • Served high customer volumes, during special events, nights, and weekends with the guest count being 200 to other concert events being 3000.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product use.
  • Orchestrated numerous over thirty private parties, concerts, and formal engagements
  • Operated mobile bars at concerts with more than 4000 guests.

Banquet Waiter

The Carnivore Restaurants
12.2018 - 04.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Arranged linens and table settings according to the seating plan and event theme.
  • Maintained a flexible work schedule to meet event needs.
  • Cleared dishes and glassware quickly following each course.
  • Delivered catered food and supplies to the facility for on-time set-up.
  • Fostered an enjoyable event atmosphere through friendly guest interactions
  • Managed food resources, memorized orders, and coordinated customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for the host station.
  • Applied comprehensive wine, cider, and beer knowledge to increase daily beverage sales.
  • Returned reusable goods and serving equipment for inventory and restocking.

Barback

The Tamarind Hotel
09.2018 - 11.2018
  • Restocked glassware, cleaned tables, and organized supplies to meet demanding trading periods throughout the shift.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down the bar area for special events.
  • Restocked ice, condiments, and snacks.
  • Learned how to make a wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.
  • Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area

Trainee Waiter & Bartender

The Carnivore Restaurant
10.2017 - 08.2018
  • Underwent cocktail training and food and beverage to improve my knowledge and established my background.
  • Learned the service sequence,types of crockeries and cutleries from my trainers and got examined
  • Set up bars and dining areas in events
  • Tear down the dining area and ensure proper cleanliness is adhered to
  • Load equipments in trucks in case of an outside catering event

Education

Bartending

Diageo Bar Academy

Bartending

European Bartending School
O

Skills

  • Fast learner
  • Flexible
  • Teamwork
  • Adaptability
  • Time management
  • Active listener
  • Patient
  • Consistent
  • Stamina
  • Memory

Timeline

GSA(Guest Service Associate, Waiter)

Chocomelt Restaurants
06.2022 - Current

Casual Bartender

The Carnivore Restaurant
08.2020 - 05.2022

Banquet Waiter

The Carnivore Restaurants
12.2018 - 04.2020

Barback

The Tamarind Hotel
09.2018 - 11.2018

Trainee Waiter & Bartender

The Carnivore Restaurant
10.2017 - 08.2018

Bartending

Diageo Bar Academy

Bartending

European Bartending School

Similar Profiles

CREATE PROFILE
STEPHEN OTIENO