Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Sufyan Qasim

Salmiya,Kuwait

Summary

High-energy Store manager with more than 10 years of experience in fast-paced retail environment. Track record of achieving exceptional results in store sales and Human development. Proficient in learning strategies & time management, troubleshooting & complex problem solving with active learning & active listening judgment and decision making. Also familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Overview

13
13
years of professional experience

Work History

Store Operations Manager

ZARA, AZADEA GROUP
Kuwait
04.2019 - Current
  • Product Knowledge

Know product, collection, style, color, size, fabric including shoes and accessories, read information on tags.

Know all trends of season and know what is new in delivery, what is on shop floor, and stockroom levels.

  • Merchandising

Know basic rules of merchandising (quantities for each furniture, what item should be fronted, what items suit each type of furniture, create outfit) etc.

Understand steps necessary to do a floor change and organization of work.

  • Commercial

Know the best selling subfamilies and ranking items. Adapt the organization of the back areas to prioritize the replenishment which helped in increased the sales.

Esure smooth preparation of a special day understanding each process and guaranteeing a proper coverage of all tasks based on productivity analysis.

  • Customer Service

Ensure best experience by following the 6 minimums of customer service. Deal with customer complaints in appropriate manner. Analyze and react to VOC reports and create action plan which helped to achieve 95% average result in customer satisfaction.

Ensure fast communication between shop floor, fitting room and stockroom to deal with customer requests.

  • Training & Development

Train the team and communicate clear expectations to individuals. Identify underperformance issues and take necessary actions including plan for support, informal / formal capability processes. Plan and hold performance review for achievements and opportunities. which resulted in Team motivation & growth.

  • Employee Relations

Ensure a healthy work environment. deal with issues promptly to avoid them escalating and causing grievances in team and use the correct paperwork to record issues happening in the store. Handle staff dispute in a professional manner and escalate serious staff incidents to senior management when needed. Follow and promote HR policies and procedures and the Code of Conduct in the store.

  • Stockroom Management

maintain the organization of stockroom area in efficient and effective way. Ensure the stockroom areas are organized as per company standards which resulted in achieving average of 98% Team productivity in various tasks.

Store Manager

GYMBOREE, AZADEA GROUP
02.2014 - 04.2019
  • Solve critical store operational problems including customers' complaints, in order to ensure operational productivity and to increase customers' satisfaction. 100% mystery shopper results for 2 years.
  • Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus cost budget.
  • Prepare management information reports on store performance in order to allow informed decision making
  • Ensure active communication of sales plans and targets to Shop/Department team, managing performance, developing and motivating employees, in order to highest levels of performance and achievement, or exceeding, of sales targets. store achieved 5 consecutive seasons targets.
  • Evaluate on bi-yearly basis performance of Assistant Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines
  • Rotated merchandise and displays to feature new products and promotions.
  • Develop team for their future role by using wide variety of training tools. which resulted in motivated and eager team to perform and grow..
  • Analyzed and interpreted store trends to facilitate planning.

Department Manager

TOYS R US, Al-FUTTAIM CO
Kuwait, KU
09.2012 - 01.2014
  • Detect, anticipate and provide regular feedback on customers' needs, markets trends and competitors activities affecting region/ market.
  • Ensure smooth and functional receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc
  • Recruit, train, motivate and evaluate team members to ensure necessary skill base and required image and are optimally enabled to maximize their potential and contribution to company; conduct daily Japanese meetings to keep staff informed and engaged. Increased customer turnover in 6 months by 45%.
  • Oversee store image and ensure its compliance with brand's standards, verify and follow up on cleanliness, display and maintenance of shop including window, cash and stock room.

Mothercare Assistant Manager

M.H. Alshaya Co. W.L.L
04.2010 - 08.2012
  • Deliver high levels of motivation and development to diverse team
  • Recommend brand feedback, customer requests, and in-store promotions
  • Drive highest possible standards of in-store visual impact
  • Decide on form of implementation of stock loss controls, recommend areas of focus and changes in processes used within store
  • Ensure that store is fully compliant with all required administrative procedures according to company guidelines
  • Reducing stock loss, maximizing merchandising opportunities and maintaining cost controls
  • Assist in stock & sales information, calculating sizes ratios & monitoring stock levels & movement.

Assistant Manager

Shoemart, Dumond, Kurt Geiger, LANDMARK CENTRAL MARKET CO. W.L.L. CENTRE
03.2009 - 03.2010
  • Communicate sales plans and targets to Shop/Department team, monitor performance on ongoing basis, and suggest corrective actions to hierarchy when needed
  • Assign routine and non-routine tasks and assist in schedule preparation for Sales
  • Associates, cashiers and Coordinators (when applicable) and ensure that activities are carried out in most effective manner
  • Greet customers and ensure timely customer service and in compliance with quality and customer service standards.
  • Report occurring operational issues and handle customer complaints in timely manner, suggest solutions or escalate them as appropriate in order to ensure operational productivity and customer satisfaction-
  • Managing and developing staff within store in order to achieve store and personal goals
  • Ensuring store and staff abide by workplace health and safety and company policies guidelines.

Education

Advance Retail Management Course -

Institute of Retail Managements
Barcelona, Spain

Customer Service Training -

Landmark Training Facility
Dubai, UAE

BBA (Hons) - Marketing & Finance

Lahore School Of Economics

Satellite Designing Certified - Computer And Information Sciences

Greenwich University,
London, England

Skills

  • Verbal and Written Communication
  • Sales Strategies
  • Maintaining Clean Work Areas
  • Customer Service
  • Problem Anticipation and Resolution
  • Time Management
  • Focus and Follow-Through
  • Multitasking and Organization
  • Inventory Management
  • Performance Monitoring and Evaluation
  • Retail Merchandise Quality Standards
  • Team Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Operations Manager

ZARA, AZADEA GROUP
04.2019 - Current

Store Manager

GYMBOREE, AZADEA GROUP
02.2014 - 04.2019

Department Manager

TOYS R US, Al-FUTTAIM CO
09.2012 - 01.2014

Mothercare Assistant Manager

M.H. Alshaya Co. W.L.L
04.2010 - 08.2012

Assistant Manager

Shoemart, Dumond, Kurt Geiger, LANDMARK CENTRAL MARKET CO. W.L.L. CENTRE
03.2009 - 03.2010

Advance Retail Management Course -

Institute of Retail Managements

Customer Service Training -

Landmark Training Facility

BBA (Hons) - Marketing & Finance

Lahore School Of Economics

Satellite Designing Certified - Computer And Information Sciences

Greenwich University,
Sufyan Qasim