High-energy Store manager with more than 10 years of experience in fast-paced retail environment. Track record of achieving exceptional results in store sales and Human development. Proficient in learning strategies & time management, troubleshooting & complex problem solving with active learning & active listening judgment and decision making. Also familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Know product, collection, style, color, size, fabric including shoes and accessories, read information on tags.
Know all trends of season and know what is new in delivery, what is on shop floor, and stockroom levels.
Know basic rules of merchandising (quantities for each furniture, what item should be fronted, what items suit each type of furniture, create outfit) etc.
Understand steps necessary to do a floor change and organization of work.
Know the best selling subfamilies and ranking items. Adapt the organization of the back areas to prioritize the replenishment which helped in increased the sales.
Esure smooth preparation of a special day understanding each process and guaranteeing a proper coverage of all tasks based on productivity analysis.
Ensure best experience by following the 6 minimums of customer service. Deal with customer complaints in appropriate manner. Analyze and react to VOC reports and create action plan which helped to achieve 95% average result in customer satisfaction.
Ensure fast communication between shop floor, fitting room and stockroom to deal with customer requests.
Train the team and communicate clear expectations to individuals. Identify underperformance issues and take necessary actions including plan for support, informal / formal capability processes. Plan and hold performance review for achievements and opportunities. which resulted in Team motivation & growth.
Ensure a healthy work environment. deal with issues promptly to avoid them escalating and causing grievances in team and use the correct paperwork to record issues happening in the store. Handle staff dispute in a professional manner and escalate serious staff incidents to senior management when needed. Follow and promote HR policies and procedures and the Code of Conduct in the store.
maintain the organization of stockroom area in efficient and effective way. Ensure the stockroom areas are organized as per company standards which resulted in achieving average of 98% Team productivity in various tasks.