Sulaiman Alsarraf

DUTIES AND RESPONSIBILITIES:

• Takes the lead in strategy and programme development for diverse and highly complex communications campaigns, both internal and external, of special significance to the Ministry's/Departments work, anticipating critical communications/public relations issues; contributes to the formulation of public positions on critical issues related to the work of Ministry/Department.
• Develops the Ministry's/Departments communication policy and strategy in collaboration with the Ministry's/Departments executive team and other relevant senior management members and executes same.
• Coordinates the budgeting, planning, direction, coordination, implementation and evaluation of major events and programmers in the Ministry/Department and ensures successful execution.
• Liaises and interacts with personnel of the Ministry/Department to ensure that communications policy considerations are adequately integrated into the Ministry's/Departments operations.
• Identifies stakeholders needs and reviews relevant engagement strategies as submitted by staff supervised.
• Directs the research, information gathering, editing and writing of communications briefs, proposals, and other documents.
• Collaborates with others to develop internal and external communications goals for the purpose of identifying audiences for marketing efforts and ensuring Ministry/Department-wide objectives are achieved in the most efficient and timely manner.

PRODUCT AND EVENTS:

• Promotes a positive image of the Ministry/Department (e.g. communications with district staff, the public and media, including press conferences, newsworthy events, story ideas, district benefits and programs, etc.) for the purpose of creating cooperative working relationships.
• Prepares an annual and quarterly programme of public relation activities including but not limited to, lectures, talks, conferences, exhibitions.
• Promotes the development of information and activities such as health and wellness, safety awareness and other cultural and workplace enhancing projects.
• Negotiates for space contracts and books event spaces, arranges food and beverages, orders supplies and audiovisual equipment, makes travel arrangements, orders event signs and ensures appropriate décor (florals, linens, color schemes, etc.) to meet the quality expectations of the Ministry/Department.
• Supervises, directs and coordinates the activities of personnel, subcontractors and vendors, as required, to successfully execute all aspects of the event on the scheduled delivery day.
• Provides post-event analysis, budget recaps and participant feedback and incorporates learning into future plans.
• Researches trends (e.g. policies/procedures; economic/cultural issues; computer/software and facilities technologies; layout/design of publications, etc.) for the purpose of obtaining knowledge on current issues and advancement practices.

STAKEHOLDER ENGAGEMENT:

• Supervises and provides advice and guidance to staff engaged in the performance of protocol duties for the Ministry/Department in accordance with established standards to ensure appropriate etiquette is used in interactions with individuals such as dignitaries and officials.
• Liaises and interacts with personnel of the Ministry/Department to ensure that communications policy considerations are adequately integrated into its operations.
• Responds to inquiries from internal and external parties for the purpose of providing information and/or direction.
• Initiates and sustains professional relationships with key internal and/or external constituencies including the media, civil society, academia, businesses and governments.
• Directs the updating of a database/directory of stakeholders contact information, profiles and services.
• Communicates with stakeholders for the purpose of informing and/or presenting information through various mediums such as manual and electronic presentations, printed publications, e- mails, web pages, video, blogs and TV spots in compliance with the Ministry's/Departments vision, goals, and objectives.
• Performs other related duties as required.

Involvement & key Achievement:

• Direct responsible of an initial field tour for CEO's, MD's, DCEO's and Top management's Celebrated the official opening of the company main administrative headquarters in Ahmadi.
• Direct responsible of an initial field tour for all Groups to the company main administrative headquarters in Ahmadi 2023.
• Direct responsible of Celebrated the official Lab opining ceremony JAN 2023
• Thursday Surprise.
• Receiving VIP guests.
• Direct responsible of all health awareness sessions 2022 - Present .
• Direct responsible of IT Training Programs Campaign 2023.
• Sport Day 2022 - 2023
• Gifts Tenders.
• First KIPIC walkathon.
• Free Sponsors for KIPIC 2021 - Present.
• Financial Responsibilities.
• Gifts and event management workflow system.
• Ordering new gifts and giveaways throw DTR, Non Po.
• Ordering gift vouchers DTR, Non Po.
• Entering items in gifts store system.
• Prepaid Bank orders from other groups.
• Dealing with Prepaid Bank, Long Services & End of Service.
• VIP protocol for events.
• Participation in Company Events.

Duties include:

• Completed account reconciliations and analyzed critical balance sheet accounts.
• Prepared monthly statements by collecting and summarizing data, information and trends.
• Cash Forecast, Intercompany accounts analysis and reconciliation.
• Monthly accruals, reconciliation and analysis pertaining to GL closing.
• Trial Balance analysis/review and coordinating with other finance section on unprecedented movements.
• Preparing accounting JVs and ensuring supporting documents are correct and up to date.

DUTIES AND RESPONSIBILITIES:

• Planning and carrying out PR campaigns and strategies.
• Monitoring the public and media's opinion of your client or employer.
• Editing press releases, leaflets, brochures, speeches, newsletters, websites and social media content.
• Utilizing all forms of media, including national, regional and trade.
• Representing your company at events.
• Acting as a spokesperson for the companys brand.
• Training employees on how to handle media enquiries and press interviews.
• Developing good working relationships with the media and liaising with the press on potential news stories.
• Devising and coordinating photo opportunities.
• Managing, arranging, and overseeing events.
• Monitoring publicity and press coverage.
• Commissioning market research.
• Coordinating paid and unpaid advertising.

Involvement & key Achievement:

• KOC #sabah_al_kuwait (Guinness world of records Biggest Flag in the history of Kuwait).
• KOC (KOC CARNIVAL 2018).
• KOC (CSR CAMPAIGN).
• ZAIN (GRAND OPENING).
• Talabat (BRANDING).
• JABER STADIUM (CROWN PRINCE FINALS 2018).
• KUWAIT TV (KTV Event RAMADAN 2018 2017).
• Maison Margiela - PARIS (AL-HAMRA RUNWAY).
• THE FIRST CELEBRITY RACE IN THE GCC.
• TanagRa (VIP BUYERS GATHERING).
• Van Cleff & Arpels (PRIVATE EVENT FOUR SEASONS HOTEL).

Involvement & key Achievement:

• Deals with: Kuwait Airways, Qatar Airways, NBK Group, Zain Group Cinescape, Grand Cinemas, Cooperative Societies.
• Reviewed company records and consulted in the revision of company goals, vision, mission statement, and marketing strategy.
• Provided strategic planning, along with marketing, sales, and distribution consulting services.
• Dealing with enquiries from the public, the press and related organizations.
• Organizing and attending promotional events such as press conferences, open days, exhibitions, tours and visits.
• Speaking publicly at interviews, press conferences and presentations.

Responsibilities:

Responsible for delivering a superb customer service experience to our clients. Working closely with the officers and clients to continue providing a high standard of service quality, as an effort to meet the many needs of the client.

Departments & Sector Responsibilities:

• Oil & Gas Sector.
• Foreign Corporate.
• Domestic Corporate.
• Embassies (Ambassador, Consul, Military attache, Cultural attache)
• Ministries.
• Private Banking.
• Business Banking.

Duties include:

• Delegation of duties to the staff for inquiries or other services or for cross-sales opportunities.
• Managing Corporate portfolios.
• Assisting clients with internet banking access; wire transfer requests, transferee
• Salaries, cash order, bill payments, and transaction payment services.
• Preparing reports & Presentations.
• Assisting clients with their queries pertaining to their accounts, online services, and other banking activities.
• Managing clients confidentiality via management of their files and personal data.
• Monitoring daily reports, activities and exceptions.
• Developing and executing sales, credit strategies, and relationships that align with the banks business plans to achieve the set target.
• Supporting portfolio growth for the bank by identifying cross-selling opportunities and increasing customer acquisition.
• Providing leadership and inspiration to juniors through one-on-one coaching, end of day meetings, and morning huddles.
• Planning, organizing, and coordinating daily sales and other operations processes.
• Fostering a friendly work environment in which people work together to achieve set goals.
• Developed businesses through outside and inside sales calls, telemarketing, and direct marketing.
• Led the expansion of customer relationships through referrals and cross-sales to other businesses.
• Led, managed and coached various teams within the bank to achieve business goals and exceed sales targets.
• Designed and developed effective sales strategies that improved overall banks revenue.

Other Attributes & Achievements:

• Consistently met my short and long-term targets.
• Handled customer complaints with empathy and composure.
• Proactively participated in meetings and helped create new practices.
• Trained, coached, and supervised new staff members.
• Accurately handled large amounts of money on the cash register.
• Pitched ideas on how to improve performance and efficiency.
• Helped management to identify workflow issues and find solutions.
• Supervised and delegated tasks to a team of [12] people.
• Answered calls, responded to emails, and spoke with clients face-to-face.

(NTEC) fully owned subsidiary of the Kuwait Investment Authority (KIA). (NTEC) was able to utilize its broad objectives and technology focus being Information & Communications Technologies, Life Sciences & Healthcare Technologies, Energy, Renewable Energy, Water& Environmental Technologies, to develop distinctive operational and investment strategies to address its core mandate: Technology & Knowledge Transfer.

Duties include:

• Auditing Financial Statement and balance sheet.
• Management of the internship program.
• Managed the companys sustainability report project, following the G4 standard.
• Participated to promote the reverse vending machine project.
• Investment Analysis Study.
• Recycling rubbish bins Project.