Sumeet Gupta, PMP | CPD

Brought in as Senior Manager, directed 20+ small to large-scale E-channels and digital transformation development projects, with budgets ranging from $10 Million to $25 Million.

• Lead 25+ resources across multiple projects and geographies to deliver digital banking and digital transformation initiatives aligned with Bank's strategic vision.
• Manage e-channels and digital applications, ensuring optimal functionality, security, and user experience, while developing strategies to meet customer expectations and drive organizational success and innovation.
• Oversee SCRUM and Agile project management implementation and collaborate with cross-functional teams to manage IT projects comprehensively from initiation through maintenance.
• Create project plans, charters, conduct meetings, assess risks, and initiate kickoff meetings for task execution. Establish project baselines, monitor resources, timelines, budgets, and quality compliance
• Prepare RFP specifications, evaluate vendors/products, and optimize CAPEX-OPEX without compromising project delivery quality to ensure key business needs are met.
• Implement approved change management, SDLC, and version control policies, ensuring adherence to secure coding and cybersecurity guidelines.

Major Projects:

Ongoing Initiatives: B2B, Open Banking, IB/MB Enhancements, Digital Platform Rebranding and Data Migration for Bank's Merger

Completed: IB/MB Revamp, Business Process Workflow Automation, RPA for Legal, AML, and Central Operation processes, Digital Transformation of Customer Services, Sky Branch

Achievements:

• Substantial increase in acquiring new customers and opening new finances.
• Enhancing customer satisfaction by saving customers branch visits and reducing time spent in branches.
• Robotic Process Automation has yielded significant time savings, with AML processes reduced from 1 hour to 5 minutes, saving 35% of full-time employee's time, and legal team processes reduced by 70%.

As an Senior Manager, spearheaded pivotal aspects of digital banking application projects. Regularly entrusted by senior management to helm new initiatives, requiring cross-functional leadership, extensive people management, and meticulous scheduling and coordination of high-volume tasks.

• Led team of 15 resources to develop and deliver online/mobile banking application, ensuring customer-centric functionality.
• Directed e-channels and digital applications development and support to enhance operational efficiency, security, and compliance with industry standards.
• Developed and executed bank's digital transformation strategy by engaging stakeholders, managing vendor relations, contracts, project budgets, and deadlines.
• Provided support to Consumer and Corporate Banking divisions for website, online-mobile banking, and customer contact center applications, fostering in-house digital capabilities.
• Coordinated with business partners to understand new requirements, translating them into scope documents, and managing solution design and delivery.

Major Projects:

Online and Mobile Banking Launch, Migration of Satellite Applications to Java technology, Corporate Online Banking upgrade, IVR Upgrade and FDI Integration, Website Upgrade

Achievements:

• Awarded Best Mobile Banking Application in Kuwait
• High-level of customer satisfaction, improved bank performance, reduced operational costs, increased efficiency, and customer base

As an efficient Team Leader, managed Flexcube Online Banking installations and implementations.

• Participated in planning development, testing, and delivery timelines, delegating tasks, and ensuring deadlines were met.
• Oversaw day-to-day operations, resolved technical and functional queries.

Major Projects:

Retail Net Banking - Mashreq Bank, SEPA Bulk Payment - Allied Irish Bank

Achievements:

• Strengthens banks position in UAE as best-in-class, innovative banking service online.
• Optimized SEPA bulk transfers and payments which elevated customer satisfaction ratings.

As the Team Lead overseeing Design, Development, UAT and Support, I addressed identified problem areas and devised effective approach methodologies

Developed and customized the Flexcube Internet banking application to accommodate specific user-facing assets. Conducted unit testing of web applications and resolved any issues that arose.

Designed, developed, and implemented software applications for websites based on analyzed requirements and a deep understanding of industry technical standards.

Developed custom in-house applications tailored to company requirements.