Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Suna Mwamkowa

Suna Mwamkowa

Ukunda,Kenya

Summary

Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Driven desk clerk with keen eye for organisation and customer service. Demonstrates strong communication and administrative skills, combined with proficiency in handling inquiries and managing records. Aims to enhance operational efficiency and provide exceptional support to clients and team members.

Friendly Desk Clerk with talent for ensuring smooth front desk operations and providing excellent customer service. Thrives in fast-paced environments, managing multiple tasks with ease while maintaining welcoming atmosphere. Improved client satisfaction by enhancing check-in processes and resolving guest issues promptly.

Offering strong organisational skills and customer-focused approach. Knowledgeable about handling administrative tasks, managing schedules, and providing excellent customer service. Ready to use and develop communication, problem-solving, and time-management skills in [Desired Position] role.

Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines.

Overview

14
14
years of professional experience

Work history

DESK CLERK

V2X Company
Abuhalifa , Kuwait
2022.05 - Current
  • Maintained professional atmosphere by greeting guests promptly and courteously.
  • Assisted in maintaining up-to-date records of bookings, payments, and special requests from guests.
  • Facilitated seamless experiences for guests with prompt resolution of any issues or concerns.

Receptionist

Boabab Hotel
Ukunda, Kenya
2016.09 - Current
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Housekeeper lead

Neptune
Ukunda/Dian, Kenya
2012.02 - Current
  • Provided exceptional care to household pets, resulting in contented animals.
  • Ran errands as needed contributing to smooth household operations.
  • Managed waste disposal effectively for a cleaner environment.
  • Supervising the housekeepers on the ground
  • Send report through data base .

Education

Certificates - Community and development

Excellence collage
Ukunda
2015-03

Computer certificate -

Excellence collage
Ukunda
2015-02

Skills

  • Knowledge of office equipment
  • Customer relationship management software
  • Room reservation systems
  • Facility maintenance knowledge
  • Data entry proficiency
  • Researching information
  • Discretion and confidentiality
  • Conflict mediation

Languages

English
Intermediate
B1
Germany
Beginner
A1

Timeline

DESK CLERK

V2X Company
2022.05 - Current

Receptionist

Boabab Hotel
2016.09 - Current

Housekeeper lead

Neptune
2012.02 - Current

Certificates - Community and development

Excellence collage

Computer certificate -

Excellence collage
Suna Mwamkowa