Surendar Singh
Sr. Waiter
Old Reggae,Kuwait
Summary
Enthusiastic F&B Team leader successfully working with hotel Departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Waiter
ST.REGIS & Sheraton Hotel
05.2018 - Current
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Upheld COVID-19 cleaning and infection control standards
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
Waiter
RADISSON BLU HOTEL
08.2016 - 11.2017
- Support to operations team to ensure smooth running of day-to-day operations
- Training, developing and motivating subordinates to achieve level of performance that covers discipline
- Report to the Supervisor
- Greet and escort guests on their tables
- Present menu and provide detailed information when asked
- Prepare tables by setting up line, silverware and glasses
- Serve food and drinks orders to the guest
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table setting and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to stewarding are
- Meet with the restaurant staff to review daily specials, changes on menu and service specifications for reservations
- Provide excellent customer service to guests.
INDUSTRIAL
RADISSON BLU HOTEL
01.2016 - 06.2016
- Ability to provide guests with up-to-date information and directions while attending the function
- Supervisors Knowledge of basic food preparation techniques and ability to follow.
Education
Bachelor of Arts -
Kumauni University
Diploma - Hotel Operation
Open University
Skills
Food & Beverage safetyAttention to detailInspiring leadership styleTime managementTraining and developmentInter-department collaborationEngaging leadership style
Menu presentation
Menu presentation
Banquet coordination
Order accuracy
Upselling techniques
Guest relations management
Guest seating arrangements
High-volume dining
Tableside Service
Accurate money handling
Cash handling
Wine service
Food station setup
To-go order preparation
Dining area maintenance
Guest relations
Daily specials memorization
Food spoilage prevention
Bill computation
Kitchen staff coordination
Front-of-house display creation
Bar terminology
Wine knowledge
Food and beverage pairings
Compliance standards
Item promotion
Certification
Three time has been awarded with EMPLOYEE OF THE MONTH at RADDISON BLU HOTEL RUDRAPUR
DECLARATION
I hereby declare that the information stated above is true and correct to the best of my knowledge.
Surendar Singh
Timeline
Senior Waiter
ST.REGIS & Sheraton Hotel
05.2018 - Current
Waiter
RADISSON BLU HOTEL
08.2016 - 11.2017
INDUSTRIAL
RADISSON BLU HOTEL
01.2016 - 06.2016
Bachelor of Arts -
Kumauni University
Diploma - Hotel Operation
Open University