Surendra Bhandari
Khiran,Kuwait
Summary
Professional with expertise in customer service and communication, skilled in task prioritization and time management. Proven track record of leading teams to achieve high productivity and client satisfaction. Committed to continuous improvement and leadership development, with a focus on enhancing organizational effectiveness.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Supervisor
Elevation Burger
Khairan, Kuwait
2026.02 - Current
- Implemented company policies to uphold high service standards.
- Resolved customer complaints promptly, boosting satisfaction rates.
- Reduced workplace conflicts through effective communication and negotiation techniques.
- Optimised team efficiency by introducing innovative scheduling practices.
- Conducted regular maintenance checks to ensure smooth operations.
- Assisted recruitment to secure high-quality staff for organisational growth.
Service crew member
Elevation Burger
kuwait, Kuwait
2022.11 - 2026.01
- Facilitated smooth operations by assisting in kitchen duties when required.
- Adhered to company policies consistently, resulting in positive performance reviews.
- Worked during peak hours whilst maintaining composure and efficiency.
- Collaborated with team members to streamline operations.
Service crew member
McDonald's
Riyadh, Saudi Arabia
2018.01 - 2022.03
- Improved restaurant cleanliness for an inviting atmosphere.
- Resolved customer complaints promptly, fostering good relations and loyalty.
- Prepared meals, ensuring high-quality taste and presentation.
Education
10+2(Commerce)-NEB,Nepal - Commerce
Sitaram College
Ramkot Kathmandu 2011.03 - 2013.12
Skills
- Customer services excellence
- Task prioritisation
- Time efficiency
- Deadline adherence
- Customer Service
- Communication skills
- Team Leadership
- Product knowledge
Timeline
Supervisor
Elevation Burger
2026.02 - Current
Service crew member
Elevation Burger
2022.11 - 2026.01
Service crew member
McDonald's
2018.01 - 2022.03
10+2(Commerce)-NEB,Nepal - Commerce
Sitaram College
2011.03 - 2013.12