Surya Sundaran
Technical Sales & Support
Salmiya
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Translink Computer Systems
, Kuwait
03.2022 - Current
- Collaborate with senior sales staff to create and maintain sales reports Collaborate with senior sales staff to create and maintain sales reports
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages , answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
- Making the company's products and services as attractive to potential customers as possible.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Researched potential clients and markets to prepare for appointments.
Technical Sales, Solutions and Support Engineer
Al Araab Integrated Group for General Trading Co.W.L.L
03.2017 - 03.2022
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Search for new clients who might benefit from company product or service and maximize client potential in designated region
- Develop a long-term relationship with the client, through managing and interpreting their requirement
- Persuade clients that a product or service best satisfied their need in terms of quality, price, and delivery
- Negotiate tender and contract terms and conditions to meet both client and company needs
- Calculate client quotations and administer client accounts
- Provide pre-sales technical assistance and product education
- Work on after-sales support services and provide technical back up as required
- Arrange and carry out product training
- Analyze costs and sales
- Prepare reports for head office and keep customer records
- Meet regular sales targets and coordinate sales projects
- Support marketing activities by preparing flyers
- Liaise with other members of the sales team and other technical experts
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
M.TECH - CSE
NEHRU COLLEGE OF ENGINEERING & RESEARCH
CENTER
2016
B.Tech - CSE
MEA Engineering College
2014
Skills
- Decision Making Microsoft Office Leadership Skills
- Effective Time Management Customer Service
- Ability to Work Under Pressure
- Adaptability Fast Learner
- Ability to Work in a Team
- Communication and Negotiation
- Ability to Multitask
- Languages
- English
- Profile
- Motivated Technical Sales person dedicated to providing top-of-the-line customer service Organized, detail-oriented, and a self-starter Dedicated to increasing sales by providing customers with careful consideration and support Bilingual, hardworking, and ready to join my next team
- Product and Service Sales
- Data Entry
- Cold Calling
- Customer Support
- Lead Generation
- Sales Expertise
- Goals and Performance
- Computer Proficiency
- Inquiry Requests
- Adaptable to Changing Demands
Accomplishments
- Select-to-Spawn: A Novel Recognition-based Graphical User Authentication Scheme
- A Joint Encryption/Watermarking System for Verifying the Reliability of Medical Images
- UG SEMINAR
- A Plausible solution to SCADA Security : Honeypot Systems
- PG PROJECT
- Enhanced SWASP Algorithm for mining Associated Patterns from Wireless Sensor Networks Dataset
- PG SEMINARS
- Cost Minimization for Big Data Processing in Geo-Distributed Data Centers
- Mining Partially-Ordered Sequential Rules Common to Multiple Sequences
- Workshops Attended
- Participated in One Day Workshop on “Latex- An Efficient Documentation Tool” organized by Department of CSE at Nehru College of Engineering and Research Centre
- Participated in the “PDROID V1.
Additional Information
- Date / Place of birth 15.08.1992, Palakkad, Kerala Nationality Indian Driving license No
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Sales Coordinator
Translink Computer Systems
03.2022 - Current
Technical Sales, Solutions and Support Engineer
Al Araab Integrated Group for General Trading Co.W.L.L
03.2017 - 03.2022
M.TECH - CSE
NEHRU COLLEGE OF ENGINEERING & RESEARCH
CENTER
B.Tech - CSE
MEA Engineering College
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