Susan D'souza

PERSONAL PROFILE Well-organized, dedicated, reliable and self-motivated. Person with simple and pleasant personality who is creative and determined with an extensive experience in the administrative field. Capable of running a busy office efficiently whilst adapting to the benefits of new technologies.

Completed Computer Course at New Horizon Computer Learning Center, Sharq - Kuwait

• Nationality : Indian
• Date of Birth : 27th March, 1980
• Place of Birth : Kuwait
• Languages Known : English & Arabic (Fluent)
• Residency Type : Article 18 ( Transferable )
• Driving License : Valid Kuwaiti Driving License

Ø Efficient computer user with MS Office Skills: Proficiency in Word, Excel, PowerPoint, Internet Explorer, Google Chrome, Mozilla Firefox Adobe Photoshop.

Ø Extensive typing skills and Data Entry.

Ø Telephone etiquettes, verbal communication and attending customers and clients in person.

Ø Photocopying, faxing, scanning, binding and printing the necessary documents.

Ø Arranging and coordination of personal and business schedules.

Ø Organize travel and hotel accommodation arrangements.

Ø Coordinating with HR Office on all personnel matters relating to manpower requirement and residencies.

Ø Handling all incoming and outgoing correspondence.

Ø Manage, organize and update relevant data and maintain a proper filing system.

Ø Scheduling and assigning duties to the drivers and taking in note that the assigned duties are fulfilled.

Ø Implement actions according to administrative policies and procedures.

Ø Arrange meetings, conferences, and project team activities.

Ø Handle stationary and supplies inventory.

Ø Devise and apply administrative forms and guidelines.

Ø Courier Holdings.

Ø Internet friendly, surfing, searching and e-mailing functions.

Ø Preparing reports and account statements on spreadsheet. Holding Company’s Petty Cash.

Ø Preparing paper work for renewing employees residence / health insurance and fingerprint documents (Govt.)

Ø ORACLE EBS (E-Business Suite) - R12

1) Budget Control

Expenditure Request

2) Customer Master Creation

Creating Customers-Standard-Person

3) Contract

Create Contracts-Contract Numbers

4) Manual Receipt User

Manual Receipt Voucher Entries

Manual Request Summary

5) Schedule

Tentative Schedules-Schedules Provided-Find Requests

6) Actual

Actual Entry-Actuals Provided

Ø MS DYNAMICS AX

1) Accounts Receivable

Common - All Customers

Journals - Payment Journals

2) Inventory Management

Inquiries - On Hand

Periodic - Transfer Orders

3) Service Management

Common - Service Order

Job Card Inquires / Job Order Processing

Ø MS DYNAMICS AX 2012 FOR RETAIL POS

1) Prepare / Generate Invoices

2) Return Transaction / Product

3) Void Transaction / Product

4) Inventory Lookup / Price Checkup / Product Search

5) Suspend / Recall Transaction

6) Journal / Customer Transactions

7) Discount / Price Override

8) Tender Declaration

Ø ERP ( Enterprise Resource Planning )

1) Retail

2) POS ( Point of Sale )

Reports : Category Performance / Quotation / Staff Performance

Customer Transaction History

Retail Store Sales / Tender

Stock On Hand / Stock Taking Report

Job Card Transfer Voucher

Store Counter - Shopper Track

Ø Aswaq6

1) Inventory Control

2) Sales & Customers

3) Job Order Process

Ø CRM (Customer Relationship Management)