Summary
Overview
Work History
Education
Skills
Certification
Driving License
Timeline
Generic

Tahir Khalip

Salmiya,KU

Summary

Knowledgeable and ambitious IT Systems Engineer over 10 years of experience troubleshooting computer and hardware issues, assisting customers, and identifying software-specific issues. Proficient in computer science, architecture, and Agile framework, and responsible for a 10% reduction in support tickets at my current job. Looking to provide support for a company with an innovative attitude and room for advancement. Team-oriented Systems Engineer with [Number] years of experience leading design, testing and system integration. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents for customers and internal operations. Committed to fostering and maintaining relationships with customers and vendors

Overview

15
15
years of professional experience
1
1
Certification

Work History

System Engineer

Alyasra Foods/Fashion Group
Kuwait
08.2010 - Current
  • Microsoft 365 Admin, Azure AD, Citrix 7.15, Microsoft Exchange, VMware 7.0.3
  • Veritas backup
  • As a System Engineer, provided and implemented design solution in building a data center
  • Performed data cleaning and workflow optimization that increased the productivity Implemented a change of physical server to VMware sharing physical resources across multiple virtual instances and reducing costs by 40% of data center Evaluates the existing systems and provides the technical direction to IT support staff
  • Managed solution for data security by monitoring and installed backup solution for infrastructure of organization Key roll involvement during merging of sister company, by merging physical hardware and moved users to primary domain Creating standard planned document of all IT related activity task for future mission and faultless operation Remote support and technical assistance for IT staff in business partner countries – UAE, Saudi Arabia, and Iraq
  • Managed user accounts on the domain controller using Active Directory services and Group Policy Objects.
  • Monitored server performance metrics such as CPU utilization, memory usage using various tools.
  • Performed periodic backups of data stored in file servers using disk-based backup solutions like Symantec Backup Exec or Windows Server Backup Tools.
  • Created detailed documentation of existing IT infrastructure including network diagrams, IP address schemes.
  • Conducted regular maintenance checks on all production systems and applied necessary patches or hotfixes when needed.
  • Maintained servers, software and operating system equipment.
  • Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
  • Engaged with upper management regularly with reports on project status, activities and achievements.
  • Applied system updates to reduce impact to efficiency and equipment.
  • Maintained strong knowledge of interfaces and regulatory guidelines through continuous training and education.
  • Created and executed test scripts for validated environments.

IT Support Technician

Zuari Agro Chemicals Limited
Goa-India
06.2008 - 05.2010
  • Configures computer software systems
  • Troubleshoots mobile applications
  • Manages virtual desktop assistance for clients
  • Leads a team of four Junior IT Technicians Installed and tested computer programs Read and checked computer code for accuracy and errors Completed troubleshooting protocol for computer systems Cataloged data and analysis performed by Senior Security Analysts Manages Service Desk tickets and providing solution for end users Managing incoming phone calls and assistance for region offices Organizing MS Active directory, creating users and configuring profile for clients with Office 365 mailbox setup to meet business requests Key role of selecting devices to meet client’s requirements Problem solving action for clients related Laptop, Desktop, Printers and Mobile devices Field work – visiting business outlets for maintenance of IT equipment
  • Provided technical support to customers via phone, email and remote access applications.
  • Installed, configured and maintained hardware and software components of computer systems.
  • Diagnosed system errors and troubleshot technical issues for clients.
  • Assisted in the development and implementation of new processes related to IT support activities.
  • Performed regular maintenance on desktop computers and laptops to ensure optimal performance.
  • Answered use and repair questions via in-person, email and telephone requests.
  • Generated reports and updated files and documentation.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained positive working relationship with fellow staff and management.

Education

AWS Certified Solutions Architect -

AWS Certified
02.2023

Microsoft MCSE Certified -

MSCE Certified
01.2015

BSc in Information Technology -

University of Mysore
01.2008

Diploma of Higher Education -

Progman Institute
01.2006

Government Higher Secondary School
04.2004

Skills

  • Soft skills: Passion, Patience, Dedication, Ambition
  • Excellent communication skills both written, verbal and customer service
  • Proficiency in diagnosing and repairing multiple operating systems and computer hardware
  • Office365 migration, security, and integration
  • Good SCCM skills
  • Pleasant experience with Active Directory, Group Policy and DNS
  • Experience in public cloud services Azure and AWS
  • Expertise in all areas of HPE Server, Dell, IBM, HPE 3PAR storage, EMC storage
  • Microsoft Office 365 Administrator with Teams, Intune, One Drive, One Note, Access, Excel, Word, and PowerPoint
  • Backup solution with Microsoft Veeam, Veritas NetBackup
  • Exceptional proficiency in multiple Microsoft OS and Mac OS
  • Fully qualified managing virtualization Hyper-V and VMware ESXi 55, 67
  • Execution migration project Hyper-V to VMware
  • Citrix Admin - Xenapp7x, Service Desk Tickets
  • Expert in providing 1st, 2nd, and level 3 technical support to end users
  • Creation of Roles and Feature on Windows server 2012 and later
  • Experience in Linux 55 and later, CentOS 7, Obento, Ubuntu

Certification

  • Microsoft MCSE Certified - 2015
  • AWS- AWS Certified Solutions Architect - Feb-2023

Driving License

Kuwait, India

Timeline

System Engineer

Alyasra Foods/Fashion Group
08.2010 - Current

IT Support Technician

Zuari Agro Chemicals Limited
06.2008 - 05.2010

AWS Certified Solutions Architect -

AWS Certified

Microsoft MCSE Certified -

MSCE Certified

BSc in Information Technology -

University of Mysore

Diploma of Higher Education -

Progman Institute

Government Higher Secondary School

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Tahir Khalip