Summary
Overview
Work History
Education
Skills
Vitamin Fun small business
Interests
Timeline
Generic

TAREK ALREFAI

Team Leader
Salmiya,KWT

Summary

Let me introduce myself, I am currently a customer care team leader, who has many years of experience in this role. I am experienced in dealing with customers, working on computer & thinking out of the box. I always raise the challenge & competition level in the place I work in.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Call Center & Direct sales executive

York - Al Yousifi co
01.2012 - 01.2016
  • Call Center: Receiving calls for central A/C maintenance department - Making requests to send the technicians to the clients - Arranging appointments for some special requests by coordinating with the internal departments - Following up with the coordinators to check the updated status of the clients' requests - Collecting client's feedback to improve the process and gain client's satisfaction
  • Direct sales executive: Making quotations of A/C machines as per clients inquiry - Meeting clients to discuss about the prices of the machines and shipping procedure - Making invoices and delivery reports - Accompany the client to make sure of the payment procedure, and to guide him to the collecting area - Working with the upper management in order to reach to clients' satisfaction - Filing all the documents to be able to review it easily when needed - Making monthly summary in excel sheets for the documents such as the invoices and inquiries.

Documentation assistant - CNC tags machine operator

Hayat communications
01.2016 - 01.2019
  • Checking and organizing daily site reports - Entering daily reports in excel sheets - Checking reports and marking them on maps based on project progress -
  • Analyzing and making summary out of the reports
  • Tags machine operator: Generating codes that can operate the cable tag machines by converting the tag's text mentioned in excel sheets using some programs - Fixing errors related to the tagging machines - Recording daily data about the numbers of the tags made and arrange it according to its area - Sending and receiving emails related to required tags and the procedure that is going on

Customer Care Team Leader

Festivity
01.2019 - Current
  • Customer care agent: Receiving phone calls - Checking items availability with vendors - Confirming orders with customers & vendors - Handling issues - Reschedule orders for customer - Provide customer with products & services details - Chatting with customers - Handling social media messages & comments - Cross selling.


  • Team leader: Maintaining excellent work inviroment - Training new customer service team members - Leading performance reviews for team members - Creating reports for the director - Resolving escalated customer issues - Planning and distributing employee work schedules - determining the goals that members will work toward - Evaluating team member performance using KPI method - Ensuring the customer satisfaction - Working on upgrading the website/application - Helping in all customer care agents jobs if needed.

Education

High School Diploma -

Al Shaheen High School
09.2010 - 06.2011

Sales Training & Coaching Program -

Faisal Al Mahmeed

Skills

    Documentation and reporting

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Vitamin Fun small business

In 2020, I started my small business "Vitamin Fun" for kids games & occasions products rental.

Interests

Football

Travelling

Mobiles tech

Timeline

Customer Care Team Leader

Festivity
01.2019 - Current

Documentation assistant - CNC tags machine operator

Hayat communications
01.2016 - 01.2019

Call Center & Direct sales executive

York - Al Yousifi co
01.2012 - 01.2016

High School Diploma -

Al Shaheen High School
09.2010 - 06.2011

Sales Training & Coaching Program -

Faisal Al Mahmeed

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