Business Managements
Tarek Bassil
Operation Manager Hospitality - Home Delivery
Kuwait City,KU
Summary
The previous 33 years were spent working in Kuwait, Saudi Arabia, the United Arab Emirates, Qatar, and Bahrain.I've handled countrywide operations for international brands, home meal delivery, dark kitchens, P&L management, personnel recruiting and participation, restaurant concepts, project management, and process standardization.
Seeking senior management in the United States Of America or the Middle East.
A leader who collaborates to build an engaged, strong workplace Strengths in creating and maintaining relationships with a variety of partners in fast-paced, changing contexts Experience overseeing operations and improving them with strong rule enforcement and staff motivation. Active home food business worker who gets things done.
Overview
32
32
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Operation Manager - Home Delivery
M.H Alshaya.com
Kuwait
10.2012 - Current
- Single-handedly launched the home delivery business for Alshaya among 19 brands in all the Gulf Areas.
- Convert Marketplace stores to T-GO service for the best customer service and cost-effectiveness.
- Change all delivery services to a dynamic system and evaluate the business workflow.
- Designed Dark Kitchens, HUB’s, BDL, and Delco unites
- Develop a long-term vision and strategy for the concept.
- Develop an organizational structure and recruiting plan.
- Single point of contact for all delivery brands; responsible for stakeholder management across the business Responsible for managing third-party relationships.
- Drove cost savings of >$220 million across different initiatives and spearheaded the end-to-end fleet operations and logistics for all delivery brands.
- Delivered menu development and led the market research and customer survey initiative to improve the customer experience.
- Oversee the pre-opening process, including store layout, sourcing, menu development, and pricing. This includes the integration process and technological devices.
- Formulating training modules and Standard Operating Procedures (SOPs) for store staff.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts by actively listening to concerns and finding an appropriate middle ground.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Devised processes to boost long-term business success and increase profit levels
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Increased profit by streamlining operations
Operation Manager Delivery Burger King & Pizza Hut
Kout Food Group
Salmiya, Kuwait
01.2006 - 10.2012
- Created annual business plan with priorities and tasks
- Met board-set sales and profit goals consistently.
- Met company and customer standards consistently.
- Secured company assets with controls and audits
- Effectively plan staff recruitment, training, and development.
- Motivate district managers and team members with recognition.
- Planning restaurant layout and projects
- Making equipment specs and installation schedules
- Cross-trained staff to boost team agility and performance.
- Completed multiple tasks on time.
- Resolved staff conflicts by listening and finding compromise.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw delivery portfolio encompassing kuwait with 50 thousand plus deliveries per week
District Manager Burger King
Kout Food Group
Salmiya, Kuwait
10.2002 - 02.2006
- Hired, trained, and promoted top leaders.
- Increased loyalty, resolved unique and recurring complaints, and improved operations.
- Watched 18 locations for quality.
- Management of Kuwaiti stores.
- Helped marketing managers with finances and operations.
- End-to-end delivery
- Set KPIs to improve store finances and operations.
- Advanced inventory and demand forecasting
- Organized employee recruitment and engagement.
- Always surpassed customer and company standards.
- Secured company assets with controls and audits.
- Built positive and productive relationships with store and field leadership
Area Manager Burger King
Kout Food Group
Salmiya, Kuwait
12.1999 - 10.2002
- Analyzed reports to identify areas for improvement and implement changes.
- Trained employees on profit-boosting methods.
- To increase team productivity and efficiency, we hired top candidates.
- Managed six Kuwaiti Burger King branches.
- Started home delivery and fried chicken.
- Participated in central operations manual committee.
- Exceeded sales forecast figures by 25% regularly through superior customer care
- Resolved conflicts promptly to promote positive environment for customers
- Drove revenues and team morale by developing and deploying sales contests
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits
- Developed sales strategy based on research of consumer buying trends and market conditions
Restaurant Manager Burger King
Kout Food Group
Salmiya, Kuwait
09.1997 - 12.1999
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Certified as Burger King’ Trainer for more than six managerial programs
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Oversaw food preparation and monitored safety protocols
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Led and directed team members on effective methods, operations, and procedures
Restaurant Manager Hungry Bunny
Homaizi Foodstuff Co. Now Kout Food Group
Salmiya, Kuwait
01.1992 - 08.1997
- In charge of restaurant operations and staff.
- Regularly met P&L targets.
- Calculated inventory and ordered supplies correctly.
- Conducting health, safety, and sanitation process evaluations to find and fix violations immediately.
- Identified and resolved issues quickly to satisfy parties.
- Select, train, and supervise staff carefully.
- Encouraged customer feedback
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
- Verified prepared food met standards for quality and quantity before being served to customers.
Education
Some College (No Degree) - Food Services Management
Catholic Teaching Institute (CTI)
Lebanon (Beirut) Sin Al Fiel 04.2001 -
Skills
Operations management
Budgeting
Project Management
Business planning
Improvement initiatives
Sales and marketing
Key Performance Indicators
Financial Management
Coaching and mentoring
Schedule optimization
Strategic planning
Business Development
Policies and procedures
Accomplishments
- Opened the first Burger King In Kuwait
- Opened a delivery call center and group customer care division
- Started first home delivery in Kuwait in 1994
- Achieved 29% BP/LFL growth over the past 9 years, Improved delivery of all cost lines in P&L compared to LY
- Received “Best Contact Center Award” in Alshaya for 5 consecutive years,
- New tool introduced: OCIMS, SAB, Wi-Q, PORYGUN and ININ (Customer Database),
- Consistently achieved >92% service score levels for the contact center,
- Convert Marek place delivery stores to T-GO service for best customer service and cost-effectiveness
- Change all delivery services to a dynamic system, evaluate the business workflow.
- Designed Dark Kitchens, HUB’s, BDL, and Delco unites.
- Clustered brands in the best fit areas not to exceed 12 minutes DT, radius
- I used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
Food Safety
Interests
Timeline
Operation Manager - Home Delivery
M.H Alshaya.com
10.2012 - Current
Operation Manager Delivery Burger King & Pizza Hut
Kout Food Group
01.2006 - 10.2012
District Manager Burger King
Kout Food Group
10.2002 - 02.2006
Some College (No Degree) - Food Services Management
Catholic Teaching Institute (CTI)
04.2001 -
Area Manager Burger King
Kout Food Group
12.1999 - 10.2002
Restaurant Manager Burger King
Kout Food Group
09.1997 - 12.1999
Restaurant Manager Hungry Bunny
Homaizi Foodstuff Co. Now Kout Food Group
01.1992 - 08.1997