Tarek Farghal

● Overseeing the IT department and ensuring that all tasks are completed on time and to the required standards.

● Managing a team of IT professionals and providing guidance, coaching and training to ensure the team's skills are developed and enhanced.

● Developing and implementing IT policies and procedures in accordance with the organization's goals and objectives.

● Ensuring the smooth operation of the organization's computer systems, networks and servers, and taking measures to prevent downtime or data loss.

● Monitoring system performance, identifying problems and implementing solutions to improve efficiency and productivity.

● Providing technical support and guidance to staff on hardware, software, and network issues.

● Managing IT budgets, tracking expenses, and reporting on financial performance.

● Working with vendors and suppliers to negotiate contracts and ensure that service level agreements are met.

● Ensuring compliance with relevant laws, regulations and standards such as data protection, security, and health and safety.

● Researching new technologies, evaluating their suitability for the organization, and recommending changes or upgrades where necessary.

● Providing regular reports to senior management on the IT department's performance and objectives.

• ● Troubleshoot hardware and software problems during and after installation of products.
• ● Manage daily issues and generate daily reports to send to management. ● Respond to email messages from MOE employees seeking help.
• ● Ask questions to determine the nature of the problem.
• Walk customers through problem- solving processes.
• ● Run diagnostic programs to resolve problems.
• ● Follow up with customers to ensure the issue has been resolved.
• ● Gain feedback from customers about computer usage. Install, configure, test, and maintain operating systems, application software, and system management tools.
• ● Create an initial plan for MOE and management for deployment projects.
• ● Run reports to determine malfunctions that continue to occur.
• ● Coordinate with MOE during deployment for updates. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• ● Install Windows Server 2012 R2 and related features such as DHCP server, DNS server, TCP/IP, Active Directory Domain Services, etc.
• ● Configure VMware on Server 2012R2.
• ● Install all Dell support tools for troubleshooting such as DSET, Dell DMC.
• ● Configure and install various network devices and services such as routers, switches, firewalls, VPN.
• ● Resolve technical problems with local area networks (LAN), wide area networks.

● Launch Siebel System for WATANIYA Telecommunications, including testing, training, and ensuring a smooth transition to the new system

● Work closely with the branding team to ensure a seamless transition from WATANIYA to Ooredoo, including updating all relevant systems and documentation

● Provide technical assistance and support to users of the computer systems, software, and Ooredoo products, including routers

● Responsible for closing all Remedy tickets, ensuring that all issues are resolved in a timely and efficient manner

● Provide support to sales agents seeking help, including responding to emails and calls and troubleshooting any issues

● Provide day-to-day RAS (Retail Accounting System) assistance to dealers and franchises, including resolving any issues related to the system

● Provide training to all dealers and franchises staff on Siebel System and Remedy to ensure they have the necessary skills and knowledge to use the systems effectively

● Audit all dealers and franchises sales activities to ensure compliance with company policies and procedures

● Check dealers and franchises inventory on Oracle to solve any issues related to their stock

● Responsible for testing sales agents accounts before go-live to ensure they are functioning correctly

● Manage with NMS (Network Management System) team to perform sales agents accounts test to ensure the system is working as expected

● Solve sales agents issues related to wrong promos activations and other technical issues that may arise
● Run reports to determine malfunctions that continue to occur and take corrective action as necessary

● Follow up with dealers and franchises to ensure that any issues have been resolved and provide ongoing support as needed.

● Plan and deliver instructional activities that promote active learning experiences for students.

● Develop lesson plans and instructional materials that align with curriculum standards and learning objectives.

● Evaluate and grade student assignments and assessments, providing constructive feedback to promote student growth.

● Monitor and maintain accurate attendance and academic records for each student.

● Provide individualized support to students who may be struggling, including tutoring and counseling as needed.

● Participate in ongoing professional development activities to stay current with advancements in the field and improve teaching practices.

● Collaborate with other instructors and staff to assess and develop the curriculum, ensuring that it meets the needs of all students.

● Foster a positive and inclusive learning environment that values diversity and encourages student engagement.

● Communicate effectively with students, staff, and parents/guardians, providing updates on student progress and addressing concerns in a timely and professional manner.