Terence Gordon
HOUSTON
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Security+ certified, with 40hrs completed in class for ITIL 4, A+, NETWORKING +, SECURITY+. Also Have an Active Secret Clearance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
KBR
07.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Developed pivot tables and custom reports in Excel.
- Worked directly with project management on document and template needs.
- Administered web server and supported SharePoint and MS Teams server-based applications.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Armed Security Contractor
Triple Canopy
06.2019 - 11.2019
- Responded quickly to incidents and assessed active situations for security concerns.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Supported data entry team with custom forms and reports created in Excel and Adobe Creative Suite.
- Worked directly with project management on document and template needs.
Protective Security Specialist
Army
06.2017 - 03.2019
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Infantryman (11B)
Army
05.2015 - 08.2018
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Used modern communication systems to relay orders to squad members.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
- Trained in-house users on advanced functionality of MS Word and Excel.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Performed necessary maintenance to support network availability.
Education
Certifications - Information Technology
ACI Learning
Houston, Tx11.2022
High School Diploma -
Westfield High School
Houston, TX05.2014
Skills
- Electronic Hardware
- Bug Fixes
- Data Communications
- Hardware and Software Monitoring
- Reading Comprehension
- Virtualization Security
- Hardware and Software Installation
- Computer Hardware Knowledge
- Help Desk
- System Testing
- Computer Networking
- Cable Pulling
Certification
- Security + certified.ce - September 20, 2023
Timeline
Dispatcher
KBR
07.2023 - Current
Armed Security Contractor
Triple Canopy
06.2019 - 11.2019
Protective Security Specialist
Army
06.2017 - 03.2019
Infantryman (11B)
Army
05.2015 - 08.2018
Certifications - Information Technology
ACI Learning
High School Diploma -
Westfield High School
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