Thaer HajIsead
Salmiya
Summary
Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills.
Overview
18
18
years of professional experience
Work History
Loss Prevention Manager
Alyasra Food & Fashion
07.2021 - Current
- Investigate known or suspected internal theft, external theft, or vendor fraud
- Part of writing and drafting new SOPs related to the Loss Prevention department
- Budgeting the Loss Prevention department
- Managing Fashion and Food Loss prevention teams
- Planning new projects and openings from the Loss prevention perspective
- Conducting investigations in both Retail and Food
- Closing deals with suppliers and finding new ones for a competitive price in terms of all LP equipment
- Preparing training materials and cascading the courses to the new joiners
- Providing administration and user training for an average of 500 employees in different stores
- Providing weekly and quarterly reports for the LP regional manager
- Observing all the stores under my GCC region
- RAI Visit: to make sure the store is meeting the Health & Safety, Loss & prevention procedures as per the company policy
- Action Plan Visit: to prepare the store to meet the company policies & procedures
- Follow up with stores that did not meet the company policies during previous visits, in order to help them to improve their standers.
Regional Loss Prevention Advisor
Alyasra Fashion
07.2018 - 08.2021
- Work with the area loss prevention manager to significantly reduce risk related to stock loss/shrinkage, safety, and contingency/crisis management
- Provide prompt and professional investigation service to the company, working with internal and external resources
- Focus and offer advice on ‘best practice’ in loss prevention opportunities within the Alyasra business, implementing solutions to maximize profit and minimize risk
- Investigate known or suspected internal theft, external theft, or vendor fraud
- Responsible for a specific area within their markets, that is over and above the current loss prevention advisor, where performance can be measured through; stocktakes result reduction and annual plan achievement
- Responsible for delivering a minimum of six loss prevention training workshops within a year liaising with the area loss prevention manager/senior loss prevention manager to target risk stores
- Responsible for pre-stock take/stock take visits for high-risk/high-loss stores, reporting back inaccuracies and non-compliance to stock take procedures
- Provide support for post-stock take investigations & delivery of stock take training
- Responsible for conducting major investigations under the direction of the area loss prevention manager and senior loss prevention manager
- Responsible for planning, and writing business cases, once trained to the required standard, and overseeing the installation of all security equipment within their area of responsibility, ensuring that the projects they are given are completed on time and in full
- Responsible for conducting at least twelve store visits with area operations managers and the relevant area loss prevention manager, to enable them to show understanding and knowledge when implementing ops/area managers toolkit actions relating to loss prevention
- Responsible for controlling guarding budget for their area loss prevention manager’s area of responsibility, ensuring all administration relating to costs, KPIs and placement of guards are in place on time in full, assisting the area loss prevention manager to deliver increased standards and recoveries
- Responsible for managing the loss prevention advisors within their area of responsibility to deliver recoveries and savings based on the loss prevention annual plan
- Responsible for immediate escalation of all incidents as per SOP
- Responsible for identifying the training needs of personnel within their teams and providing appropriate support.
Loss Prevention Advisor
M.H. Alshaya Co. W.L.L
01.2015 - 01.2018
- Investigate known or suspected internal theft, external theft, or vendor fraud
- Preparing training materials and cascading the courses to the new joiners
- Providing administration and user training for an average of 500 employees in different stores
- Providing weekly and quarterly reports for the LP country manager
- Observing all the stores under my AOR, WP – KSA: H&S visit: to make sure the store is meeting the Health & Safety procedures as per the company policy
- LPR Visit: to make sure the store is meeting the Loss & prevention procedures as per the company policy
- Action Plan Visit: to prepare the store to meet the company policies & procedures
- Follow up with stores that did not meet the company policies during the previous visits.
Trainer
M.H. Alshaya Co. W.L.L. (KSA)
01.2013 - 06.2015
- Preparing training materials for all training courses
- Translating training kits from English into Arabic
- Providing administration and user training for an average of 100 employees in different Boots stores
- Preparing the annual training calendar for Boots KSA
- Providing weekly and quarterly reports for the management.
- Preparing the weekly Boots KSA Bulletin.
- Conducting a training session for all the stores on Boots products.
- Training the stores on company standards and applying all the SHOPPING concepts, to reach the highest level of customer satisfaction.
Customer Care Supervisor
M.H. Alshaya Co. W.L.L
01.2012 - 01.2013
- Supervising 80 stores
- Increased employee knowledge by assisting with the development and implementation of customer care instructions by conducting training and seminars
- Observing the store’s performance through planned visits to stores
- Generating quarterly reports for certain brands to the higher management
- Strengthen weak areas in the stores by setting an action plan.
Store Manager
M.H. Alshaya Co. W.L.L
06.2008 - 01.2011
- Managing a team of 9 employees
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Follow up with the properties department for any needed maintenance
- Set up an action plan for Loss Prevention, Audit, and customer care department visits
- Maintains operations by initiating, coordinating, and enforcing company policies and procedures
- Secures merchandise by implementing security systems and measures
- Keep the store merchandising standers, implement them, and follow up with the VM team.
Mall Manager
Al Hokair Group (retail group Jordan)
01.2006 - 10.2008
- Managing 14 stores in Mecca Mall/ Jordan
- Controlling and monitoring the stores in terms of opening, closing, receiving stock, customer service.
- Follow up with the contractors for the new opening and all other activities.
- Follow up with the VM team to ensure the stores reflect the brand image.
- Daily checking of all stores regarding maintenance problems
- Conducting cash spots for all stores and collecting the daily sales to make deposit in the bank.
Education
Certified Protection Officer - Security And Loss Prevention Services
SORG - EX
UAE07.2021
High Diploma - Graphic Design
AlBalqa Applied University
Jordan-Amman08.2006
Level 12 - English Language And Literature
British Council
KSA - Riyadh06.2012
QMS (ISO 9001:2008 Standard) - QMS (ISO 9001:2008 Standard)
Bureau Veritas Co
India 09.2014
Skills
- Security Measures
- Loss Prevention Expertise
- Interviews and Interrogations
- Loss Prevention Assessment Programs
- Fraudulent Activities Investigations
- Internal Auditing
- Access Control
- Loss Prevention Strategies
- Background Checks
- Workplace Safety
- Asset Protection
- Cost Control
- Incident Reporting
- Loss Prevention Training
- Investigation Techniques
- Policy Enforcement
- Vendor Relations
Personal Information
- Date of Birth: 09/27/85
- Gender: Male
- Nationality: Jordanian
- Marital Status: Married
Languages
Arabic, English
Native language
Arabic
Proficient
C2
English
Proficient
C2
Timeline
Loss Prevention Manager
Alyasra Food & Fashion
07.2021 - Current
Regional Loss Prevention Advisor
Alyasra Fashion
07.2018 - 08.2021
Loss Prevention Advisor
M.H. Alshaya Co. W.L.L
01.2015 - 01.2018
Trainer
M.H. Alshaya Co. W.L.L. (KSA)
01.2013 - 06.2015
Customer Care Supervisor
M.H. Alshaya Co. W.L.L
01.2012 - 01.2013
Store Manager
M.H. Alshaya Co. W.L.L
06.2008 - 01.2011
Mall Manager
Al Hokair Group (retail group Jordan)
01.2006 - 10.2008
Certified Protection Officer - Security And Loss Prevention Services
SORG - EX
High Diploma - Graphic Design
AlBalqa Applied University
Level 12 - English Language And Literature
British Council
QMS (ISO 9001:2008 Standard) - QMS (ISO 9001:2008 Standard)
Bureau Veritas Co
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