Dynamic and dedicated professional with a strong work ethic, experienced at Below Zero for Training, Education & Entertainment Co. Proven ability in incident response and customer service, enhancing patron safety and satisfaction. Skilled in facility upkeep and problem-solving, consistently improving operational efficiency and guest experiences.
Overview
14
14
years of professional experience
Work History
Ice Rink Attendant
Below Zero for Training, Education & Entertainment Co.
07.2022 - Current
Assisted in maintaining ice quality through regular surface cleaning and resurfacing operations.
Monitored rink activities to ensure safety compliance for all patrons.
Provided customer service support, addressing inquiries and resolving issues promptly.
Assisted in the maintenance of ice quality for optimal skating conditions through regular resurfacing and edging tasks.
Implemented basic first aid procedures when necessary to ensure patron safety.
Supported skate rental operations, ensuring proper fitting and equipment maintenance.
Engaged with customers to enhance their rink experience through friendly interactions.
Improved skater safety by regularly inspecting rental equipment for defects or damages.
Assisted in emergency situations by providing first aid treatment or contacting proper authorities if necessary.
Housekeeping Room Attendant
Rahal Suites Hotel
12.2019 - 04.2022
Oversaw daily cleaning operations, ensuring high standards of cleanliness and guest satisfaction.
Implemented inventory management for cleaning supplies, reducing waste and optimizing resources.
Conducted regular inspections of guest rooms to maintain quality assurance and address concerns promptly.
Trained new staff on efficient housekeeping protocols and proper use of cleaning products.
Developed checklists for room preparation, improving consistency in cleaning processes across shifts.
Enhanced guest experiences through attention to detail and personalized service requests fulfillment.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Warehouse Worker
Mountaineering Instruments Corporation
03.2012 - 12.2019
Operated forklifts and pallet jacks to efficiently manage inventory movement.
Conducted regular inspections of equipment to ensure safety compliance and performance standards.
Coordinated shipping and receiving processes, improving turnaround times for material handling.
Trained new employees on warehouse procedures and best practices for safety and efficiency.
Implemented inventory tracking systems to enhance accuracy in stock management.
Streamlined workflow processes, reducing bottlenecks during peak operational hours.
Collaborated with team members to meet daily production goals, fostering a cooperative work culture.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
Bachelor in Office Administration - Office Works
Polytechnic University of The Philippines
Sta. Mesa Manila
05-2011
Skills
Facility upkeep
Cash handling
Incident response
Safety protocol adherence
Positive attitude
Strong work ethic
Customer service
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Flexibility
Decision-making
Timeline
Ice Rink Attendant
Below Zero for Training, Education & Entertainment Co.
Technical Education Teacher at Ministry of Training, Learning and Craft:National Center for Teacher Training in Technical EducationTechnical Education Teacher at Ministry of Training, Learning and Craft:National Center for Teacher Training in Technical Education
Vocational and Technical Trainer in Information Sc at Ministry of Education, State Department for Technical, Vocational Education and TrainingVocational and Technical Trainer in Information Sc at Ministry of Education, State Department for Technical, Vocational Education and Training
Deputy Director: Information Policy Implementation at Department of Higher Education and Training (Former Department of Education)Deputy Director: Information Policy Implementation at Department of Higher Education and Training (Former Department of Education)