UGOCHUKWU EMMANUEL OBASI
Yaba, Lagos State
Summary
Experienced finance professional with a successful track record in managing finances for mid-size commercial organizations and educational institutions. Skilled in financial management, leadership, and attention to detail to drive organizational growth. Adept Team Leader directing workgroup activities, developing strategies, providing training, setting goals, and obtaining team feedback. Strong interpersonal and communication skills with a focus on communicating goals and vision for success. Problem solver, networker, and consensus builder poised to make a positive impact. Seeking a dynamic environment to apply expertise and support professional growth.
Overview
3
3
years of professional experience
Work History
Team Lead, Customer Support
Oxygen X (Subsidiary of Access Corporation)
07.2024 - 12.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Customer Support Agent
Oxygen X (subsidiary of Access Bank PLC)
01.2023 - 09.2023
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Initiate outbound calls to potential customers based on provided leads or generated lists and introduce available facilities to them.
- Provide customers with needed information and support.
- Make outbound calls.
- Receive inbound calls.
- Consistently ensure call(outbound/inbound) quality.
- Contributes to team effort by accomplishing related results as needed.
- Work closely with Team leads, supervisors and call centre manager to ensure synergy and all time customer satisfaction.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Accountant
God Voice Enterprise
07.2022 - 01.2023
- Recording and categorizing income, expenses and preparing financial reports.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Subject Teacher
Itamapako High School (NYSC)
07.2021 - 07.2022
- Plan and prepare lessons in line with subject scheme of work.
- Mark and monitor students' class and homework providing constructive oral and written feedback, and setting targets for students' progress.
- Administered quizzes and tests to assess student understanding of material.
Education
SSCE -
Muslim High School
Ore, Ondo State, Nigeria06-2010
OND - Banking and Finance
Federal Polytechnic Offa
Kwara State, Nigeria08-2017
HND - Banking and Finance
Federal Polytechnic Offa
Kwara State12-2020
Skills
- Effective verbal communication
- Professional writing skills
- Strong public speaking abilities
- Active listening
- Team leadership
- Project management
- Decision-making
- Analytical problem-solving
- Responsive to new challenges
- Time management
- Planning and organizing
- Trend tracking
- Operational performance tracking
- Task delegation
- Program development
Activities
Voluntary work with Red Cross in Orlu, Imo State in 2019
Hobbies and Interests
- Sports
- Traveling and meeting new people
- Researching
- Listening to music
Timeline
Team Lead, Customer Support
Oxygen X (Subsidiary of Access Corporation)
07.2024 - 12.2024
Customer Support Agent
Oxygen X (subsidiary of Access Bank PLC)
01.2023 - 09.2023
Accountant
God Voice Enterprise
07.2022 - 01.2023
Subject Teacher
Itamapako High School (NYSC)
07.2021 - 07.2022
SSCE -
Muslim High School
OND - Banking and Finance
Federal Polytechnic Offa
HND - Banking and Finance
Federal Polytechnic Offa
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