Vallepu Siva Shankar

• Assisted with customer requests and answered questions to improve satisfaction.
• Conducted testing of software and systems to ensure quality and reliability.
• Identified needs of customers promptly and efficiently.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Completed day-to-day duties accurately and efficiently.
• Utilized various software and tools to streamline processes and optimize performance.
• Maintained updated knowledge through continuing education and advanced training.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Completed routine maintenance and repair.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Read and interpreted technical documentation to complete accurate work.

Performed routine maintenance by inspecting drives, motors or belts.

• Adjusted devices or control instruments using hand tools, levels or straightedges.
• Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
• Maintained or repaired specialized equipment or machinery.
• Ensured compliance with safety regulations during repairs.
• Recorded type and cost of maintenance or repair work.
• Repaired machines, equipment or structures using tools or equipment.
• Cleaned or lubricated shafts, bearings or other parts of machinery.
• Planned and laid out repair work using diagrams, drawings or schematic diagrams.
• Conducted quality control inspections of repaired mobile devices.
• Troubleshot hardware components such as RAM, ROM, SIM cards.
• Repaired damaged ports, jacks and connectors on mobile devices.
• Assisted with training new technicians on proper repair techniques.
• Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
• Implemented troubleshooting techniques to resolve issue.
• Updated device firmware and operating systems for optimal performance.
• Recovered lost data from malfunctioning mobile phones.
• Updated and maintained databases with current information.
• Completed routine maintenance and repair.
• Conducted testing of software and systems to ensure quality and reliability.
• Identified needs of customers promptly and efficiently.
• Assembled, installed or repaired electrical or electronic components and pipe systems.
• Maintained clean, organized and professional workspaces in line with company reputation for excellence.
• Satisfied customers with prompt service and patient, easily-understood explanations of technical issues.
• Estimated costs to repair machinery, equipment or building structures.
• Inspected, tested and troubleshot smartphones and tablets.

• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Conducted market research and reported on competitors.
• Implemented process changes to streamline sales department workflow.
• Coordinated Daily Field Reports (DFRs) and distributed to clients.
• Executed strategic sales plans to expand customer base and revenue.
• Established relationships with key clients, while maintaining existing customer base.
• Used change methodologies to increase sales and led projects for increased productivity.
• Maintained accurate records of all transactions between customers and company representatives.
• Gained market share in new sales performance through aggressive team training.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Collaborated with marketing team to create promotional materials for target customers.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Resolved customer complaints regarding sales and service.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Supported sales team members to drive growth and development.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Worked effectively in team environments to make the workplace more productive.
• Operated equipment and machinery according to safety guidelines.
• Assisted with customer requests and answered questions to improve satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Managed household errands and other essential duties.
• Achieved cost-savings by developing functional solutions to problems.
• Conducted testing of software and systems to ensure quality and reliability.
• Completed day-to-day duties accurately and efficiently.
• Updated and maintained databases with current information.
• Completed routine maintenance and repair.

• Conducted inventory counts and reconciliations to maintain accurate stock levels.
• Reconciled bank accounts on a regular basis.
• Analyzed financial statements to identify discrepancies and resolve issues.
• Monitored loans and accounts payable to confirm payments are current.
• Produced reliable reports by checking financial statements for accuracy.
• Provided support to upper management with special projects related to finance or accounting processes.
• Calculated and produced checks for utilities, taxes and other operational payments.
• Handled daily cash transactions and maintained petty cash fund.
• Reconciled or entered report discrepancies found in financial records.
• Coordinated with external auditors to facilitate annual auditing process.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Coded invoices to maintain organized and accurate records.
• Managed vendor relationships by ensuring timely payments and resolving disputes.
• Developed procedures for more efficient workflow in accounting department.
• Assisted in the preparation of monthly financial statements and reports.
• Implemented program to create daily spreadsheets and streamline financial reporting.
• Compiled current budget data from estimated revenues, expenses and prior budgets.
• Reduced financial discrepancies by verifying accounting statements.
• Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
• Prepared and issued customer invoices, monitored receivables, and managed collections process.
• Streamlined transactions using automation systems to process payments and invoices.
• Assisted with payroll processing by entering employee hours into the system.
• Handled accounts payable and receivable, including invoicing and payment processing.
• Checked postings and documents for correctness, accuracy and proper coding.
• Assisted with accounts receivable activities such as invoicing, collections, and deposits.
• Received payments from customers via cash, check and credit cards to pay company invoices.
• Performed credit checks on new clients and set up payment terms.
• Prepared and processed payroll.
• Calculated income and social security tax deductions.
• Handled bi-weekly payroll services for company employees.
• Checked figures and postings for correct entry and proper codes.
• Reviewed and implemented improvements to accounting processes and procedures.
• Monitored and recorded company expenses, ensuring adherence to budget guidelines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Managed household errands and other essential duties.
• Recognized by management for providing exceptional customer service.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Updated and maintained databases with current information.
• Identified needs of customers promptly and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Operated equipment and machinery according to safety guidelines.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Utilized various software and tools to streamline processes and optimize performance.
• Collaborated closely with team members to achieve project objectives and meet deadlines.