VERONICAH MWENDE KATWOVOO
Summary
Offering strong background in customer service and teamwork with keen eye for detail. Knowledgeable about maintaining cleanliness, organising spaces, and managing time effectively to meet high standards. Ready to use and develop communication, organisational, and problem-solving skills in housekeeping role.
Overview
10
10
years of professional experience
2033
2033
years of post-secondary education
Work history
HOUSEKEEPER ATTENDANT
IMAGES CLINIC
03.2024 - 04.2025
- Creating efficient housekeeping schedules, optimizing assignments, and ensuring timely completion of tasks.
- Developing and adhering to a housekeeping and hospitality budget for supplies and equipment.
- Ensure that the hospital catering department is well stocked at all times.
- Ensuring hospital wards meet consistently high standards of cleanliness and presentation.
- Manage and supervise catering staff and coordinate food orders.
- Resolving housekeeping issues, addressing guest complaints, and finding solutions to unexpected challenges.
- Leading, motivating, and coaching a housekeeping and hospitality team to achieve high performance.
- Ensure Compliance with Health & Safety Standards related to the hospitality industry.
- Planning, organizing and directing team members to ensure the highest degree of patient satisfaction and high standards of cleanliness across the hospital.
- To monitor, check and maintain standards of cleanliness within all areas of the hospital on a daily basis.
- To adhere to all meetings such as health and safety, infection prevention and control, monthly team meetings.
HOUSEKEEPER
IMPERIAL MANAGEMENT CONSULTANCY
11.2022 - 05.2023
- Strip beds, change linens, and make beds in accordance with established hotel standards.
- Replenish amenities such as toiletries, towels, and linens in guest rooms.
- Vacuum carpets, sweep and mop floors, and dust surfaces to maintain a clean and tidy appearance.
- Report any maintenance issues, damages, or equipment malfunctions to the housekeeping supervisor.
- Maintain stock of cleaning supplies and inform the housekeeping supervisor when supplies need replenishing.
- Assist with laundry duties, including sorting, washing, drying, folding, and ironing linens, towels, and other hotel textiles.
- Follow all safety protocols and procedures to ensure a safe working environment for both yourself and your guests.
HOUSEKEEPER
TEMPLE POINT RESORT
07.2015 - 06.2018
- Assist the Laundry Manager on his day today duties.
- Perform general housekeeping duties to include providing guest laundry services, performing room turns, and stocking of supplies.
- Perform general office duties such as answering telephones, making guest reservations, and sorting mail.
- Maintain cleanliness of bathrooms, corridors, stairwells, and other work areas.
- Schedule and maintain daily cleaning schedules.
- Include daily room service orders in housekeeping log.
- Report all maintenance issues to Maintenance.
- Inform guest of hotel policies and communicate special requests.
- Replacing dirty linens and towels.
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads.
- Reporting any technical issues and maintenance needs.
- Updating status of guest rooms on assignment sheet.
- Returning and restocking cleaning cart at shift end.
Education
Certificate in Nursing Assistant Level 3 & 4 -
Imperial Management Consultancy
Certificate in Computer Packages - undefined
Kenya Polytechnic
Kenya Certificate of Secondary Education - undefined
Kibera Academy
01.2002 - 01.2005
Kenya Certificate of Primary Education - undefined
Tumila Primary School
01.1993 - 01.2001
Skills
- Room setup knowledge
- Resilience to physical demands
- Safety consciousness
- Effective multitasking
- Flexible work schedule
- Knowledge of hygiene standards
- Exceptional organizing
- Knowledge of cleaning chemicals
- Handling guest requests
- Quality Control
- Positive attitude
- Great communication skills
- Perfect in teamworking
Languages
English
Fluent
Kiswahili
Native
Arabic
Beginner
REFERENCES
To be provided upon request.
Timeline
HOUSEKEEPER ATTENDANT
IMAGES CLINIC
03.2024 - 04.2025
HOUSEKEEPER
IMPERIAL MANAGEMENT CONSULTANCY
11.2022 - 05.2023
HOUSEKEEPER
TEMPLE POINT RESORT
07.2015 - 06.2018
Kenya Certificate of Secondary Education - undefined
Kibera Academy
01.2002 - 01.2005
Kenya Certificate of Primary Education - undefined
Tumila Primary School
01.1993 - 01.2001
Certificate in Computer Packages - undefined
Kenya Polytechnic
Certificate in Nursing Assistant Level 3 & 4 -
Imperial Management Consultancy
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