Vidushan Maheshwaran
Lunuwaththa
Summary
Adept at espresso machine operation and renowned for exceptional customer service, I significantly contributed to a positive team environment and customer satisfaction at Starbucks. Leveraging skills in safe food handling and latte art, I consistently exceeded sales targets, fostering loyalty and repeat business through professional complaint resolution and upselling techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista/Cashier
Barista Srilanka
02.2020 - 05.2024
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Boosted sales through upselling menu items and promoting seasonal specials.
- Contributed to increased overall revenue by collaborating with team members to exceed daily sales targets consistently.
Trainee Waiter
Blackout Bar & Restaurant
06.2019 - 01.2020
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for patrons.
- Upheld high levels of cleanliness by consistently wiping down tables, chairs and other surfaces frequently touched by customers.
- Facilitated seamless payment transactions by accurately entering orders into the POS system and presenting checks promptly upon request.
- Streamlined table turnover for increased efficiency, clearing and resetting tables promptly after guests'' departure.
- Kept current on restaurant promotions and events, effectively informing guests of available offers or upcoming activities.
- Ensured guest satisfaction with allergy accommodations by communicating dietary restrictions clearly to kitchen staff.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
GCE O/L Examination Srilanka -
B/Matiwelalanda Vidyalaya
Matiwelalanda,YahalarawaSkills
- Exceptional customer service
- Espresso machine operation
- Safe Food Handling
- Latte art
- Cleaning and sanitizing
- Point of Sale Knowledge
Certification
Certified Barista, Alshaya Group (Starbucks) -
2022-08
Languages
English
Bilingual or Proficient (C2)
Sinhala
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Barista
Starbucks
06.2024 - Current
Barista/Cashier
Barista Srilanka
02.2020 - 05.2024
Trainee Waiter
Blackout Bar & Restaurant
06.2019 - 01.2020
GCE O/L Examination Srilanka -
B/Matiwelalanda Vidyalaya