VIJEESH KUMAR V
KOLLAM,KERALA
Summary
Dedicated IT Support Assistant skilled in troubleshooting and system maintenance. Expertise in network configuration and customer service, committed to enhancing operational efficiency and user satisfaction. Resourceful IT professional with experience in technical support and system management. Adept at resolving IT issues and collaborating with teams to implement effective solutions, driving improvements in network security and user accessibility.
Overview
8
8
years of professional experience
Work History
IT SUPPORT ASSISTANT
AL WATANI FABERGLASS
KUWAIT, KUWAIT
11.2024 - Current
- Installed and configured software applications for user accessibility and functionality.
- Provided technical support to staff and resolved computer-related issues promptly.
- Maintained inventory of IT equipment and ensured proper asset management practices.
- Assisted in the development of training materials for new IT systems.
- Collaborated with team members to enhance network security measures and protocols.
- Conducted routine maintenance on hardware to ensure optimal operation efficiency.
- Monitored system performance and reported anomalies to senior management.
- Troubleshooted internet connectivity issues on both wired and wireless networks.
- Resolved printer, scanner, fax machine related problems.
- Maintained system backups and performed regular data recovery operations.
- Installed new software applications and troubleshot existing software issues.
- Designed network configurations to optimize system performance and reliability.
- Collaborated with teams to troubleshoot connectivity issues across multiple locations.
IT TECHNICIAN
ABACUS SYSTEMS
KOLLAM, KERALA
09.2017 - 10.2024
- Installed software and hardware for user-friendly computer systems.
- Assisted in troubleshooting technical issues for staff and clients.
- Managed inventory of computer parts and peripherals efficiently.
- Documented IT procedures and user guides for easy reference.
- Installed CCTV systems in residential and commercial properties.
- Conducted site surveys to determine optimal camera placements.
- Wired and configured security cameras for seamless operation.
- Performed regular maintenance on installed CCTV systems.
Education
Bachelor of Arts - BA SOCIOLOGY
IGNOU UNIVERCITY
KOLLAM10-2023
High School Diploma - DIPLOMA IN LAPTOP HARDWARE & WIFI NETWORKING
CYBER COMPUTER
KOLLAM08-2017
Skills
- Software installation
- Network troubleshooting
- Hardware maintenance
- Technical support
- Asset management
- Customer service
- Time management
- Network administration
- Server management
- System configuration
Languages
English
First Language
Hindi
Beginner
A1
Tamil
Beginner
A1
Timeline
IT SUPPORT ASSISTANT
AL WATANI FABERGLASS
11.2024 - Current
IT TECHNICIAN
ABACUS SYSTEMS
09.2017 - 10.2024
Bachelor of Arts - BA SOCIOLOGY
IGNOU UNIVERCITY
High School Diploma - DIPLOMA IN LAPTOP HARDWARE & WIFI NETWORKING
CYBER COMPUTER