VIKEN BOULGHORJIAN
Salmiya,Kuwait
Summary
Dynamic and results-driven banking professional with over 20 years of extensive experience in branch management, sales, operations, and wealth management. Proven expertise in driving branch profitability, developing client relationships, and ensuring regulatory compliance. Adept at leading teams to achieve business objectives while maintaining a customer-centric approach. Looking to leverage my skills in leadership, sales, and operational excellence in a challenging management role within a reputable financial institution.
Overview
1
1
Certification
5
5
years of post-secondary education
25
25
years of professional experience
Work history
Administrative manager
Designs Advertising Est.
2025.01 - Current
- Staff Supervision & Training: Hire, train, and evaluate administrative staff, ensuring smooth coordination between creative, production, and client service teams.
- Workflow & Communication: Oversee schedules, meetings, and project timelines, maintaining clear communication across departments to support signage design and production.
- Budget & Resource Management: Manage office and production budgets, supplies, and vendor relationships, ensuring cost efficiency and timely delivery of materials (vinyl, acrylic, lighting components).
- Policy & Compliance: Implement office procedures, enforce workplace safety, and ensure compliance with labor regulations and industry standards.
- Facilities & Equipment Oversight: Supervise maintenance of office and workshop spaces, ensuring equipment used in signage production is safe and properly managed.
- Client Coordination: Assist with contracts, billing, and documentation for signage projects, supporting client satisfaction and retention.
- Project Tracking: Monitor timelines from design approval to installation, ensuring deadlines are met and quality standards upheld.
- Performance Management: Lead staff performance reviews, identify top talent, and foster a high-performance culture.
- Strategic Support: Align administrative processes with creative operations, balancing efficiency with innovation to drive business growth.
Branch Manager
Burgan Bank
2017.02 - 2024.12
- Proactively developed profitable business opportunities through strategic cross-selling and relationship enhancement initiatives.
- Guided branch staff to improve their sales fluency, providing ongoing coaching on how to deliver exceptional service to both retail and high-profile clients.
- Well-established in the banking sector with a stellar reputation for leadership, financial expertise, and high-level client relationship management.
- Played a pivotal role in driving the bank's success, solidifying its position as a market leader through strategic networking and business growth efforts.
- Leveraged a deep understanding of the Kuwait financial market and an extensive network of high-net-worth clients to drive business growth.
- Delivered tailored financial solutions, strengthening relationships with key decision-makers and ensuring long-term client loyalty.
- Lead and manage all aspects of branch operations, ensuring efficient and effective customer service delivery.
- Provided supportive and effective management across all areas of responsibility, ensuring staff had the resources and guidance needed to meet performance expectations.
- Maintained a strong focus on talent development, promoting a culture of accountability, professionalism, and excellence.
- Ensured strict adherence to professional banking codes of conduct, reinforcing a culture of integrity and ethical business practices within the branch.
- Monitored regulatory compliance, safeguarding the bank’s reputation and legal standing.
- Led the performance review process, identifying top talent and recommending grading and position advancements for outstanding staff, fostering a high-performance work environment.
- Regularly coached branch employees on best practices for increasing sales and delivering high-quality customer service.
- Ensured that all staff correctly interpreted and implemented instructions, contributing to an efficient and productive team environment.
Branch Sales and Operations Manager
Ahli United Bank / Bank of Kuwait and the Middle East
2006.09 - 2016.11
- Led and supported branch staff, ensuring smooth daily operations, efficient transaction handling, and prompt resolution of customer and operational issues.
- Ensured compliance with banking regulations and internal policies, overseeing critical processes such as cash management, check verification, and loan processing.
- Developed and executed sales strategies to drive branch revenue, cross-selling products and services to both retail and corporate clients.
- Built and managed relationships with high-net-worth clients, offering tailored financial solutions that fostered loyalty and long-term partnerships.
- Enhanced customer satisfaction by delivering personalized service, implementing retention strategies, and effectively resolving client issues.
- Conducted staff performance reviews, offering coaching and development opportunities to improve sales techniques and service delivery.
- Fostered a collaborative, results-driven environment that encouraged teamwork and accountability among branch staff.
- Monitored branch financial performance, analyzing sales data and expenses to ensure profitability and operational efficiency.
- Provided senior management with regular performance reports, including actionable recommendations to enhance branch performance.
- Stayed informed on market trends and local financial developments, applying insights to align branch initiatives with the overall bank strategy and drive growth.
Personal Banking Officer – High-Level Customers
National Bank of Kuwait
2006.05 - 2006.09
- Provided dedicated financial advisory services to high-level clients, offering personalized solutions to meet their unique banking and financial needs.
- Established and nurtured strong client relationships, focusing on retention and growth by delivering tailored banking products and services.
- Facilitated efficient handling of high-net-worth customer accounts, ensuring all transactions were completed with accuracy and in a timely manner.
Senior Loan Officer, Senior Wealth Management Officer
Gulf Bank
2001.04 - 2006.03
- Developed and maintained strong relationships with high-net-worth clients, providing personalized wealth management solutions and comprehensive financial advisory services.
- Acted as the primary point of contact for loan applicants, assessing financial needs, evaluating creditworthiness, and offering tailored loan products to meet client objectives.
- Oversaw loan processing and approval, ensuring compliance with regulatory guidelines and bank policies while minimizing credit risk.
- Managed loan portfolios, monitoring performance and addressing issues related to repayment or account management.
- Led branch operations in the absence of the Branch Manager, ensuring smooth day-to-day functioning, regulatory compliance, and effective staff coordination.
- Supported branch performance by driving sales, enhancing operational efficiency, and maintaining high standards of customer service.
- Prepared regular financial reports for senior management, analyzing branch performance, client growth, and sales targets.
- Identified new business opportunities through cross-selling and deepening client relationships, contributing to the branch’s revenue growth.
Education
Bachelor of Business Administration and Economics -
Notre Dame University
Zouk Mosbeh, Lebanon 1995.01 - 2000.01
Certification
- CBBM Certified Bank Branch Manager
- American Bankers Association Program (Customer Service Skills)
- Money Laundry Trainings
LANGUAGES
English (Fluent)
Arabic (Fluent)
Armenian (Fluent)
REFERENCE
Available upon request
Timeline
Administrative manager
Designs Advertising Est.
2025.01 - Current
Branch Manager
Burgan Bank
2017.02 - 2024.12
Branch Sales and Operations Manager
Ahli United Bank / Bank of Kuwait and the Middle East
2006.09 - 2016.11
Personal Banking Officer – High-Level Customers
National Bank of Kuwait
2006.05 - 2006.09
Senior Loan Officer, Senior Wealth Management Officer
Gulf Bank
2001.04 - 2006.03
Bachelor of Business Administration and Economics -
Notre Dame University
1995.01 - 2000.01