Vikrant Singh
Operation Manager
Salmiya,Hawally
Summary
Experienced specialist with a passion for delivering outstanding service. Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Food Direction Restaurant Company
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Manager
Coffee
01.2022 - Current
- Collaborated with sales force to achieve corporate goals
- Ensured projects are appropriately staffed for meeting project requirements
- Monitored employee productivity and optimized procedures to reduce costs
- Introduced employee-recognition programs that boosted staff retention, morale and satisfaction to new bests
- Supervised completion of financial paperwork and tracking
Operations Manager
coffee
09.2019 - 12.2021
- Collaborated with sales force to achieve corporate goals
- Monitored employee productivity and optimized procedures to reduce costs
- Introduced employee-recognition programs that boosted staff retention, morale and satisfaction to new bests
- Supervised completion of financial paperwork and tracking reports
- Effectively controlled costs costs and developed operating budgets
- Successful developed and led a top-performing team in implementing production operations
- Addressed customer service inquiries in a timely and accurate fashion
- Improved profit margins by 10% while reducing quality defect losses by 17%
Store Manager
Vikrant Singh, Homemade Restaurant and Retail
02.2019 - 08.2019
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Accurately handled large amounts of money on the cash register
- Pitched ideas on how to improve performance and efficiency
- Helped management to identify workflow issues and find solutions
- Supervised and delegated tasks to a team of [12] people
- Monored employee productivity and optimized proceed
Assistant Store Manager
Lemon Tree
01.2018 - 01.2019
- Assisted with the screening of new recruits
- Trained and mentored new employees
- Settled interpersonal issues between employees
- Stood in for the manager during a two-week medical leave
- Learned the basics of retail, including stocking, inventory, cash handling, and POS computer systems
- Developed vibrant customer service skills and interfaced well with management and fellow employees.
Supervisor
Alshaya Group
02.2014 - 12.2017
- Coordinating and supervising of various teams, including new employees to ensure they are familiar with company regulations and code of conduct
- Supervising effective working of different personnel and preparing schedules to ensure compliance with the organization’s policies
- Managing and prioritizing all production processes and implementing the production plans according to schedule
- Coordinating with the quality assurance team to maintain quality production and ensure compliance to protocol
- Ensuring company operations are performed within the budget
- Identified all team issues and provided continuous support to the team members according to laid-down operating procedures
- Vikrant Singh - page 3
Education
Bachelor of Science - Management Studies, Hospitality Management
Kokanees Kohinoor Technical Trusts Kohinoor College of Hotel & Tourism
2010
Business/Commerce
R. A. Poddar College of Commerce & Economics
2006
Skills
- Budget management
- Budgeting
- Business development
- Business strategy
- Coaching
- Customer
- Satisfaction
- Executive management
- Financial
- Hiring
- Human resources
- Vikrant Singh - page 4
- Strategic Partnership
- Project Management
- Mergers and Acquisitions Knowledge
- Market Growth
- Cost Containment
Accomplishments
- Reduced operational expenses by 5 % by streamlining branch operations.
Timeline
Operations Manager
Food Direction Restaurant Company
01.2023 - Current
Operations Manager
Coffee
01.2022 - Current
Operations Manager
coffee
09.2019 - 12.2021
Store Manager
Vikrant Singh, Homemade Restaurant and Retail
02.2019 - 08.2019
Assistant Store Manager
Lemon Tree
01.2018 - 01.2019
Supervisor
Alshaya Group
02.2014 - 12.2017
Bachelor of Science - Management Studies, Hospitality Management
Kokanees Kohinoor Technical Trusts Kohinoor College of Hotel & Tourism
Business/Commerce
R. A. Poddar College of Commerce & Economics
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